I was that woman, who called and said, "my car is making a noise". As it turned out, my 2010 Accord needed brakes, pads and rotors- (I received a phone call and an email with pictures).. The repairs, necessary for my safety, were done quickly and at a fair market price. The thing that would make me return to MW, is their customer service; which I think is second to none. Aaron, Paul and Sarah were professional, courteous and personable.