5

Was using Motor Works for 6 years. Easy to make an appointment. Friendly staff. Courtesy transportation to Metro/Bus station. Always put on an extra effort to get client's satisfaction. Convenience of dropping off and picking up the vehicle after hrs.

5

My experience with Motor works is ALWAYS ABOVE 5-Star. I have been with them since they opened their doors and have never been disappointed. I brought my new CRV in for its first oil change and I mentioned that there was a recall that needed to be taken care of. Motor Works does not do recall work, but they were right there for me anyway. They took my CRV to Herson's Honda themselves and picked it up when it was finished, thus saving me the time and inconvenience of having to dal with this. Surprise – I was charged nothing for the oil change and for taking it to the dealer for me as this was the first time service for my new Honda. Special people!! Not just for the excellent work, but for their personal interest in each of their customers.

5

Wonderful customer service. Wished they worked in MINIs!

5

Great for the car and with customers.

5

I have been taking my 2003 V6 Accord to Motor Works for about 5 years; their service is for first rate.It just turned 150,000 miles and runs like new. They only do the service that Honda recommends, no up selling. Want your car to last 200,000 miles? Call Geg at Motor Works today!

5

Motor Works was recommended to me by my father-in-law quite vehemently. When my wife and I bought her parents' '02 Accord, it came attendant with a folder filled with Motor Works maintenance records. When my clutch refused intermittently to disengage, I brought it to them. I was assisted by Paul, who was courteous, professional, and genuinely competent in all ways. We've recently moved into an apartment, and my lease prohibits vehicle maintenance in the parking lot, and I've a bit of experience fixing my own Hondas, having owned a few prior to this, and I found their diagnosis to be accurate and honest. I was given a few options for ways we might proceed with the repair, from the bare minimum to restore its functionality, or to replace an additional part to ensure long-term reliability. They were honest, and they had my estimate in writing by e-mail about twelve hours after I'd dropped it off. They use OEM parts. They don't use cheap aftermarket replacement parts of inferior quality. OEM parts cost more, but so does a Honda or Toyota vis a vis a domestic auto. The repair was finished quickly, and the final bill ended up being about $20 less than their estimate, always a pleasant surprise. The office staff is knowledgeable, affable, and will go out of their way to accommodate your maintenance and emergency work. They drove me to the car rental agency. I can't imagine bringing this vehicle anywhere else for service. I'm bummed they can't do the recall repair for the airbag issue, else I wouldn't be using Herson's for it. The office and the shop are clean. This means quite a bit to me. It's really easy to see grease all over everything in your mechanic's office and dismiss it as parcel to the business, you'd almost expect a dirty shop. After all, this is dirty work at times. It takes a profound effort and attention to detail to maintain a presence as orderly as Motor Works does, especially considering the business they're in. Highly recommended.

5

I have been a long time customer and wouldn't bring my Pilot anywhere else! This is a great shop with great people working there. You can trust them to to the work correctly and charge you fairly. Bring your vehicle to MW with complete confidence!

5

We were initially referred to Motor Works by family friends who raved about their service. We started using them and have now done so for over 12 years. This is the single best automotive service we have ever used, for multiple reasons. Most importantly, they are honest and have never led us astray in what we needed. I believe they have saved us money when other vendors would have pushed services for their own gain. The work they have done for us is always superb. They either pick you up at the Metro or give you a loaner car. Usually, they can get the car finished in the same day. They are always very friendly and provide up to date information. I cannot recommend them more. I trust them. Steve Niederman

5

I've been coming here for more more than 12 years and they keep finding ways to improve what was already the best service experience I had gotten in 30 years of car ownership. The repairs are always done flawlessly the first time and the front desk employees are friendly and also know about cars, so they can explain the repairs and why they are needed. They are unlike the dealerships because they don't search for every tiny flaw and try to make me pay for repairs that I won't actually need for months. For repairs done right the first time, honesty, and folks who treat you like that would their own family but still at fair prices , this is the place to go.

5

Nice, friendly staff, and the waiting area is always clean. The shuttle to and from the metro is so great.

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