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5

Demonstrated Expertise… Thank you for your patience, perseverance and demonstrated expertise. You also score high with me for making this experience as pleasant as it possibly could be. After dealing for years with unsatisfactory work and treatment from the Honda dealership, I feel very fortunate to now place my vehicle in your hands. My only regret is that you don't work on Grand Cherokees. You got to the source of the mystery problem with our CR-V. I hope we can work together to keep this vehicle safe and reliable for several more years. Thanks again for a job well done over several days of frustration.

5

Best overall business in Rockville! I called to say I was coming in for a burnt out headlight. They looked up my car history before I arrived. They said, "If one goes, the other will, too. We'll replace both now and just add it to your bill when you come for service in July." Who does that? And did I mention I got a Greg hug, too! That's better than service with a smile any day!! ❤️ They are keeping my 10+ year old car young!

Thanks again for the lovely words!!!

- Motor Works
5

Sometimes You Just Need a Hug… Sometimes you just need a hug with your auto repair, and you can get that, too! Thanks for all you do!!

5

Sustaining Relationships… I really cannot think of anything that needs improvement. In my opinion, you have covered and mastered all the important areas of customer relations. You have sustained great relationships with your long time customers. You go to great lengths to satisfy your customers and often extend yourselves to do more for them. I would think the first time new customers walk through your doors, they would be amazed with all you offer them and with how you treat them.

5

Done Correctly the First Time… The quality of service is really excellent - Paul is great to deal with, and so far every repair you've done has been done correctly the first time. With your convenient Metro shuttle service, it's hard to know what else to ask for!

5

Feel Taken Care Of… I've been a customer for many, many years, and I can't think of an additional thing. I am always warmly greeted, provided rides, and my car is ready just as promised and in great condition. I feel very taken care of. Your personnel are terrific, starting at the top.

5

Expertise, Competence and Efficiency… Greg, It has been an honor and privilege to be your customer over the years. I discovered you via a referral from Dr. Mahalik from NIH back in the 80's. You cared for my Toyota Celica and when it was clear no amount of money was going to help it, you suggested strongly that I replace it. I did, with a Honda, and never looked back. Both my husband and I respect your expertise, competence, and efficient and thorough approach to your work. However, it is the fact that you are approachable as a human being and actually remember our names and life situation that had us coming to you all these years. Sadly, we will be moving to Miami Beach, FL - yes, living the cliche! We will miss you and your team.

5

In Good Hands… Time and again you go beyond what is called for and provide incredible customer service. We know our cars are in good hands and you take care of the owners as well.

5

Friendly and Thoughtful… Dear Greg & Company, In all the years I've been depending on you I have never been disappointed. In addition to doing a great job on the car, everyone is always friendly and thoughtful.

5

Like Finding a Great Doctor… I was recommended by a friend and couldn't be happier. Finding a trustworthy mechanic is a lot like finding a great doctor. While they are not the least expensive, they are not the most expensive either but, it really comes down to getting what you pay for, and you do, and then some. It feels like they treat you like they would treat their family. They let you know what needs to be done and what will probably need to be done in the future so you can plan. Very upfront and honest and very good at what they do. Would recommend them to anyone with a Honda or Toyota.

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