Testimonials

Here are the words that really matter…yours! If you really want to learn about a shop, ask their clients. These unsolicited comments are from feedback responses, web reviews, report cards, letters, postcards and emails that we have received over the years.

Here's what Ryan C. had to say:
“Motor Works was recommended to me by my father-in-law quite vehemently. When my wife and I bought her parents' '02 Accord, it came attendant with a folder filled with Motor Works maintenance records. When my clutch refused intermittently to disengage, I brought it to them. I was assisted by Paul, who was courteous, professional, and genuinely competent in all ways. We've recently moved into an apartment, and my lease prohibits vehicle maintenance in the parking lot, and I've a bit of experience fixing my own Hondas, having owned a few prior to this, and I found their diagnosis to be accurate and honest. I was given a few options for ways we might proceed with the repair, from the bare minimum to restore its functionality, or to replace an additional part to ensure long-term reliability. They were honest, and they had my estimate in writing by e-mail about twelve hours after I'd dropped it off. They use OEM parts. They don't use cheap aftermarket replacement parts of inferior quality. OEM parts cost more, but so does a Honda or Toyota vis a vis a domestic auto. The repair was finished quickly, and the final bill ended up being about $20 less than their estimate, always a pleasant surprise. The office staff is knowledgeable, affable, and will go out of their way to accommodate your maintenance and emergency work. They drove me to the car rental agency. I can't imagine bringing this vehicle anywhere else for service. I'm bummed they can't do the recall repair for the airbag issue, else I wouldn't be using Herson's for it. The office and the shop are clean. This means quite a bit to me. It's really easy to see grease all over everything in your mechanic's office and dismiss it as parcel to the business, you'd almost expect a dirty shop. After all, this is dirty work at times. It takes a profound effort and attention to detail to maintain a presence as orderly as Motor Works does, especially considering the business they're in. Highly recommended.”

From 73 reviews
Kirsten Schrader

Motor Works is reliable and convenient. I almost always get everything fixed the day it is dropped off.

Response from business owner

Kirsten,

It's clients like you that make being in this business so enjoyable. Your smile and laugh are amazing and we all enjoy you every time you come in. If there is anything that we can do to improve your experience, please don't hesitate to let me know, ok? Thanks for the wonderful words. – Greg

via Google
Brett Hoffman

Great service, honest and reliable. Highly recommend Motor Works.

Response from business owner

Hi Mr. Hoffman,

Thank you so much for taking the time to review your experiences here. We appreciate you and are interested in finding ways to improve your overall experiences each time you visit. Please don't hesitate to let me know if you can think of ways to accomplish that. Thanks again, Greg

via Google
Margit Meissner

Motorworks is the best car repair shop you could ever hope to find. I would not consider buying another make car because it would mean abandoning Motorworks.

Margit Meissner

Response from business owner

Ms Meissner – what can we say... your words make us blush. You have been such a wonderful client for so many years. We always love seeing you walk through that door. – Greg

via Google
James M

We knew that my wife's low miles 1997 Camry needed major work to remain safe on the road. I lucked out finding Motor Works where she felt

welcomed and comfortable with everyone – NOT like my usual pick of good o'l boy garages. The work was done on time and under $ estimate – and with no surprises. We will be repeat customers for routine maintenance as any other Toyota service needs.

Linda H.

I always appreciate the excellent service we receive both personally and with our vehicles. We only have one now but they make sure I get a ride home or provide a loaner if I need one. They are also very kind and patient with my questions!

via Yelp
Linda Harrison

Having my car get its "check-up" is a non-event with Motorworks since they provide rides and in the past have provided a loaner if needed. The people I have dealt with are wonderful--kind, knowledgeable, generous. We don't trust anyone else…

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Response from business owner

Mrs. H. Thank you so much for your kind words. You are a wonderful client and we all appreciate seeing you. If there is anything that you need, please don't hesitate to let me know. – Greg

via Google
Lee Schwab

Motor Works treats you like family! Everyone is very friendly. Not the cheapest car repair shop in the world, but there are never unnecessary expenses. You can always trust them to do the right thing. With their service, I have been able to…

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Response from business owner

Thank you so much Doc. It's great to have such wonderful clients as you and Ms K. If there is anything you need, please don't hesitate to let me know. – Greg

via Google
Stephen W

As always, I was treated professionally and courteously and, almost as important, they did a great job on my car.

Woody W

Motor Works has consistently been a reliable, competent and friendly service provider for our cares. Over the years I have been glad to recommend Motor Works to friends, colleagues and anyone else who asks.

Dayna S.

I cannot say enough about how honest, helpful and wonderful this company is.

I thought I had knocked off my tail, pipe and took it in yesterday for repair. After dropping it off, I had an emergency and had to run back to pick up the car. …

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Response from Greg S.

Thanks you so much Ms. S for the kind words. We've been here a long time taking care of each client just like you describe...one at a time. Looking forward to seeing you again soon when you're ready to take care of the routine servicing on your car. – Greg

via Yelp
lee kariuki

Motor Works is as good as it gets. They Always do the work right and only what is needed.

Response from business owner

Thanks so much Mr. K! We greatly appreciate the kind words. Miss you bunches & hope everything with you is all good! We're here when you need us.

via Google
William M.

I have been delighted with the services provided by Motor Works for over twenty years now. The quality of their work is first-rate, and they will always have my business. Staff is friendly, knowledgeable, and always eager to help.

Response from Greg S.

Thanks SO much, Mr. M for your great words. If there is ANYTHING we can do to help, please don't hesitate to ask. We'll be here. – G

via Yelp
Bill McGarvey

I have been a customer of Motor Works since 1986. They have always been fair, reliable, consistent in their performance, and exceedingly friendly to everyone who visits them. While some may find them a bit pricey, I have not — indeed, I've…

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Response from business owner

Dear Dr.McG,

Thank you very much for the high praise. Clients like you make this kind of work a pleasure. When cloning is perfected, we should talk? ;>)

I appreciate your mention that you value our level of service. Even if other auto shops might advertise cheaper, doing the proper preventive maintenance is clearly less expensive over the long haul. You're the proof of it's 'REAL' value!

I'll be sure to share your words with the crew, as well. Please don't hesitate to reach out if there is anything that you need! Cheers, Greg

via Google
Denise D

Great service. Wonderful staff. Who could ask for more.

Alex R

Was using Motor Works for 6 years. Easy to make an appointment. Friendly staff. Courtesy transportation to Metro/Bus station. Always put on an extra effort to get client's satisfaction. Convenience of dropping off and picking up the vehicle after hrs.

lzepper

My experience with Motor works is ALWAYS ABOVE 5-Star. I have been with them since they opened their doors and have never been disappointed.

I brought my new CRV in for its first oil change and I mentioned that there was a recall that needed to be taken care of. Motor Works does not do recall work, but they were right there for me anyway. They took my CRV to Herson's Honda themselves and picked it up when it was finished, thus saving me the time and inconvenience of having to dal with this.

Surprise – I was charged nothing for the oil change and for taking it to the dealer for me as this was the first time service for my new Honda. Special people!! Not just for the excellent work, but for their personal interest in each of their customers.

horsegirl1231

Wonderful customer service. Wished they worked in MINIs!

rcrivers

Great for the car and with customers.

Robert Clay Rivers

Great customer service and a commitment to find the problem fix it in a reasonable and well researched manner. Would recommend folks go to them for repair of their vehicle. Support a local business with a passion to provide goods service.

Response from business owner

Mr. Rivers, Thank you so much for your wonderful review. Welcome to the MWI family! If there is anything that we can do to help, please don't hesitate, okay? – Greg

via Google
fluffyroll

I have been taking my 2003 V6 Accord to Motor Works for about 5 years; their service is for first rate.It just turned 150,000 miles and runs like new. They only do the service that Honda recommends, no up selling. Want your car to last 200,000 miles? Call Geg at Motor Works today!

Ryan C.

Motor Works was recommended to me by my father-in-law quite vehemently. When my wife and I bought her parents' '02 Accord, it came attendant with a folder filled with Motor Works maintenance records. When my clutch refused intermittently to…

read more
Response from Greg S.

Hi Mr. C... Wow... what can we say but thanks so much for taking the time and thought process to create such a wonderful review. We certainly appreciate you and your entire family. If there is anything we can do to help, rest assured we'll be here.

Thanks again,

Greg Skolnik – Owner

via Yelp
Nancy Sasavage

I have been a client of Motor Works for over 20 years. They are the reason I have owned three Hondas--I would never trust another shop with my car. Over the years, I have never had a problem with my car that they couldn't fix and fix it …

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Response from business owner

Ms. Sasavage, Thank you so much for your trust and working with us for that long... it HAS been a long time, huh? If there is anything you need, please let us know. You're just great! – Thanks... Greg

via Google
Joan Kugler

As always, service was good, people obliging, loaner car excellent. Not cheap--but good. they give wise advice, which I always take.

Response from business owner

Hi Ms. Kugler... Thanks so much for the great review and your kind words. I just love the decades-long relationships we've had with the Kuglers. You are truly superstars in my book. Thanks... Greg

via Google
Alex Cope

Friendly staff and good, honest mechanics. I have been taking my cars to Motor Works for almost a decade and they have always provided consistent, reliable service.

Response from business owner

Hi Mr. Cope... thanks SO much for the wonderful review and comments. If we could rate clients, you'd get our five-stars too. If you need anything, we'll be here for you. Thanks – Greg Skolnik

via Google
Jeff T.

I have been a long time customer and wouldn't bring my Pilot anywhere else! This is a great shop with great people working there. You can trust them to to the work correctly and charge you fairly. Bring your vehicle to MW with complete …

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Response from Greg S.

Hi Mr. T... thank you SO much for the awesome words and review. We love you too. When they perfect the cloning technology – we need to talk, okay? If there's anything you need, please don't hesitate to let us know. Thanks, Greg

via Yelp
Steve N.

We were initially referred to Motor Works by family friends who raved about their service. We started using them and have now done so for over 12 years. This is the single best automotive service we have ever used, for multiple reasons. …

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Response from Greg S.

Hi Mr. N... We are SO blessed to have the long-term relationships with so many 5-star clients like you. Thanks so much for the humbling words and trust for all of these years. If there is anything you need, please don't hesitate to call, okay? Thanks – Greg

via Yelp
Glenn S.

My Family has been going to Motor Works for over 20 years and 3 generations. We have gotten amazing service every time we've taken a vehicle there. About a year ago, the starter went out the day after some unrelated maintenance. I was going…

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Response from Greg S.

Hey G... thanks SO much for the awesome review. Your whole family are superstars in my book and I'd personally give you five stars if there was a Yelp for clients. If there is anything you need... please don't hesitate...okay? Thanks, Greg

via Yelp
Richard Reichard

I've used MotorWorks a number of times to keep my 2002 Acura RL on the road, both major and minor service. They always do an excellent job and even provide a free loaner car with a prior reservation.

Response from business owner

Hi Mr. Reichard, Thanks SO much for the wonderful words and great review. We're here when you need us. Thanks, Greg Skolnik

via Google
Sara Pretl

Best. Place. Ever. Period.

Response from business owner

Thanks so much for your review. You're the best! Thanks again, Greg

via Google
Ryan Salvatore

Pricey, but worth it. If you want to keep your car in top shape come here.

Response from business owner

Hi Mr. Salvatore... thanks so much for the review and comments. We're always looking for ways to increase the value for each client . If there is anything that you need, please don't hesitate to let us know, okay? Thanks – Greg Skolnik

via Google
Margaret Olson

Motor Works has been taking care of my parents' cars for more than 30 years. They came to my rescue when I was having potentially expensive transmission problems and solved the problem for me saving me a lot of money. They are very …

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Response from business owner

Hi Margaret, thanks so much for your wonderful words and the great review. Working with multiple generations in families is something that we do quite a bit. You guys are awesome. If there is anything you need...please don't hesitate to let me know. Thanks, – Greg

via Google
Mark N.

I have been a Motor Works customer for over 10 years and they have serviced my 3 Honda CRV's and Accord and an Odyssey. Though A bit on the high side in terms of price when compared to a dealer the level of courtesy and workmanship has been…

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Response from Greg S.

Thanks so much for taking the time to review us. It's with information from awesome clients like you that we improve. I'll personally wash her car (weather permitting) the next time we see it... lol... Thanks, Greg

via Yelp
Patrick Dunn

The staff is very welcoming and informative. The shuttle service is very convenient.

Response from business owner

Hi Mr. Dunn... thanks so much for the great review. We're so glad to have awesome clients like you. If there is anything you need, please know that we'll be here. Thanks, – Greg Skolnik

via Google
Michael M.

We have moved from the DC metro area and one of the service organizations that we miss most of all is Motor Works. We have been taking our cars to them for service more than 15 years. They are a great group of people – courteous, …

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Response from Greg S.

It was certainly wonderful to hear from you guys. Thanks so much for the great review. I'm still waiting for my Mike & Debbie clone replacements...lol. Hope you're enjoying yourselves out there. Remember, you always will have a "friend in the business"... just call if you need anything. Thanks... Greg

via Yelp
Christine T

I've been coming here for more more than 12 years and they keep finding ways to improve what was already the best service experience I had gotten in 30 years of car ownership. The repairs are always done flawlessly the first time and the front desk employees are friendly and also know about cars, so they can explain the repairs and why they are needed. They are unlike the dealerships because they don't search for every tiny flaw and try to make me pay for repairs that I won't actually need for months. For repairs done right the first time, honesty, and folks who treat you like that would their own family but still at fair prices , this is the place to go.

jtcdds

Service and repairs are always done thoroughly and professionally. Staff is warm and friendly and definitely goes the "extra mile" to please the customer. My cars have presented some serious challenges over the last 30 years and, each and …

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Response from business owner

Hi Dr. Corrigan, thanks so much for taking the time out of your busy schedule to post this review. You definitely are a five-star client yourself. If there is anything you need, please don't hesitate to call us. Thanks – Greg

via Google
Rhea Lloyd

The MotorWorks staff is always professional and friendly. I have taken my last 2 cars (Acura and Toyota) to MotorWorks for approximately 10 years. They have kept my cars running well. They have wonderful integrity. I wouldn't go anywhere …

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Response from business owner

Hi Ms. Lloyd, your kind words and great review are precious here. I appreciate you and the time you spent on our behalf. If there is anything you need, please don't hesitate to ask. Thanks again, Greg Skolnik

via Google
Debbie Browne

I love the staff and always know that the work on my car was done correctly.

Response from business owner

Thank you for a great review and the kind words. You definitely are more than a number to us...you're awesome! Thanks again – Greg Skolnik

via Google
Louis P Solomon

I have been a customer of Motor Works for 18 years. They have worked on my various cars (Hondas and Toyotas) with great care at reasonable cost. I am so satisfied with their support that when I obtain a new car it is limited to Hondas and …

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Response from business owner

Hi Dr. Solomon, You are, by far, one of the greatest people I know. Thanks so much for your kind words and for the time you spent on our behalf. I really appreciate you and your entire family. – Thanks, Greg

via Google
John Seiler

Consistently excellent service. Friendly and accommodating staff at all times. Have gone above and beyond for me on multiple occasions. Top notch.

Response from business owner

Mr. Seiler, Thanks so much for...well... just being you. You are a true superstar client here at MWI. If there is anything that you need, please don't hesitate to ask...okay? Thanks, Greg

via Google
Michael S

Nice, friendly staff, and the waiting area is always clean. The shuttle to and from the metro is so great.

Avrom W

GREAT. Same great service for myself sense 1980

Adlyn S Cook

Always great, reliable, and honest service. You can't ask for better! With a loaner car too – if needed.

Response from business owner

Hi Ms. Cook, Thanks so much for taking your time to leave this wonderful review. If there is anything that either you or your Prius might need, please don't hesitate to ask, okay? Thanks, Greg Skolnik

via Google
David Hicks

Great place to have your Honda services, convenient, fast, always done right first time and at a lot lower cost than the dealer

Response from business owner

Hey Mr. Hicks...thanks so much for the awesome review and your kind words. If there is anything that we can do to help, please don't hesitate, okay? Thanks, – Greg Skolnik

via Google
Frank Caropreso

Motorworks has serviced my cars for more than 25 years. All the people there are knowledgeable, honest and courteous. I highly recommend Motorworks.

Response from business owner

Dear Mr. Caropreso, thank you so much for your review and your kind words. If there were a five-star rating for clients...you'd definitely get one from us. Thanks again – Greg Skolnik

via Google
Tom

Been going to Motorworks for years. Not always the least expensive but, they are worth it to me. Very thorough and knowledgeable. Trust them.

Response from business owner

Hi Tom, you're awesome too! We appreciate the time you spent to leave this review. You know we'll be here for you guys. – Greg Skolnik

via Google
Eamon Magee

Not only are they experts at car repair and maintenance, but they also care deeply about their quality of service and their customers' total satisfaction. What more could anyone ask?

Response from business owner

Hi Mr. Magee, thanks so much for the great review and especially for your kind and thoughtful words. If there is anything that you need, please don't hesitate to ask. Thanks, Greg Skolnik

via Google
Lisa Laubgross

I love Motorworks. It starts with the people. You can find an expert anywhere, but they'll never make you feel as welcomed as the team at Motorworks. They even invite you to come by just to say hello. PS – my odometer went over 100K this …

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Response from business owner

Hey Lisa, thanks so much for the wonderful words and the great review. If I could give a five-star review to our clients...you'd definitely get that from me. You're awesome! Thanks again, Greg Skolnik

via Google
Paul Christiansen

First rate maintenance, never had to return for a correction or second try, friendly and knowledgeable team. A pleasure doing business with them.

Response from business owner

Mr. Christiansen, ...and you are a pleasure to do business with as well. Thanks so much for the kind words and the great review. We'll be here when you need us. Thanks, Greg Skolnik

via Google
Gloria Brown

Always ready to help and take care of my car.

Response from business owner

Thanks, Ms. Brown for the great review. If there is anything you need, please don't hesitate to let us know. We'll be here! – Greg Skolnik

via Google
Min-Chi Huang

The super friendly people provided us with a great service at Motor Works. I would recommend the company to my friends.

Response from business owner

Thank you so much for the great review. Please don't hesitate to contact us if you need anything at all! – Greg Skolnik

via Google
Frankly Cohen

I already recommended your business to a friend.

Response from business owner

Hey Mr. Cohen, Thanks so much for your trust in our shop. If there is anything you ever need, please don't hesitate to let us know. Thanks again, Greg Skolnik

via Google
Gary Karp

Our family has been going to Motor Works for years. We always get great service. Highly recommended.

Response from business owner

Hey Mr. Karp, Thanks so much for the great review. You're one of the superstars here at MWI! Thanks again, Greg Skolnik

via Google
Nancy Hutchin

Motor-Works has cared for our family's Hondas since 2002 ... going above and beyond is their only way of working! From opening up in the middle of an office paint job to replace a flat for me, to repairing my daughter's Honda the insurance …

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Response from business owner

Hi Nancy, What can I say... you are absolutely a superstar around this place. Thanks so much for the great review. – Greg

via Google
Steve M.

If you own a Honda, Acura, or a Toyota, this is the place to go for service! Greg and his crew are top notch professionals who will treat your car like their own. They are honest, reliable, and reasonable.

Why go anywhere else?

SteveM

Response from Greg S.

Thanks, Mr. M., for your kind words! We appreciate you, and all our clients like you.

via Yelp
Julie M.

Honest mechanics. I've been taking my 2007 honda cr-v here since I moved to the area four years ago. I found Motor Works on yelp so I wanted to pay it forward. In my 3 times I've dealt with them (non functioning ac, stalling car, and and …

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Response from Greg S.

Thanks for the great words and trust you place in us. We'll be here...G

via Yelp
Carlson S.

I've been a customer since 2009 and this shop is why I chose to stick with the Honda brand when I recently traded my old Civic in for a CR-V.

via Yelp
Aylin P.

I had parked my minivan at a shopping center when I realized that the sliding passenger door wouldn't close. I was stuck with two small kids and could neither leave the car with the door wide open nor drive away. I contacted Motor Works and…

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via Yelp
Kris S.

I can only attest to the customer service at motor works. I brought my 10 year old car in that was having trouble switching gears. Dave did the diagnostics for the car, found out what was wrong and after realizing how much it would cost to …

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Response from Greg S.

At least you know the catalytic converter is what was causing your problem and not a new transmission! Thanks so much for your words. If we can help you again, please don't hesitate. Okay? – G

via Yelp
Tom G.

I have been a customer for over 15 years. Fantastic customer service. Always receive friendly and professional advice. In fact, I will only buy a Honda because I know that Motor Works will take care of my car.

Response from Greg S.

It was wonderful to see you today. It actually going on 28 years that you guys have been such great clients. Thanks so much for the years of trust. We cherish long-term relationships like the one with you both.

via Yelp
Jerry L.

I've been a customer of Motor Works for 30 years and rely on their service for "peace of mind" driving. They've always kept my cars running extremely well and I continue to return to them even though I now reside in Virginia.

via Yelp
Beth Z.

This was our first time at Motor Works and we are impressed. They diagnosed our van's problems accurately and quickly and it is now running like new. When the repair took longer than expected, they offered us a loaner vehicle for the night…

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via Yelp
Frank C.

We have used Motorworks for more than 20 years. I have greatly appreciate its professionalism, quality service and its accommodating us when we needd emergency repairs. I recommend Motorworks without reservation.,

via Yelp
Sara C.

Everyone I met at Motor Works (Greg, Dave, Mike) were knowledgeable about Hondas, generous with their time, respectful and helpful to me in many different ways. Anyone who has a Honda knows that you need a mechanic who REALLY knows Hondas …

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via Yelp
Bruce D.

When was the last time that you wanted to tell the world about your experience at a car repair shop? Dave and the folks at Motor Works are trustworthy and competent. I would never think of taking my Acura MDX any place else. I would have a …

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via Yelp
MaryLois G.

Motor Works has been taking care of my cars for almost 1 million miles – that's 4 cars during the last 20+ years. The staff and technicians are knowledgeable, highly trained, courteous, always respectful, professional. The work they perform…

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Response from Greg S.

Hi MaryLois,

What a pleasure it was to read your review! I'm honored that you compare us to Click & Clack. I really appreciate all your loyal support over the past 20+ years (more like 25), and I look forward to seeing you soon.

All the best,

Greg, Owner

PS: If you are on FB, We're there too. We're trying to post only relevant car care tips, news, and information. Be sure to 'Like' us next time you're on Facebook!

facebook.com/motorworksi…

via Yelp
NL H.

I've had all my Hondas (2) serviced for over 10 years at this excellent service organization, but they really went above and beyond anything I've experienced when my daughter's Pilot was vandalized. She and her family had gone camping, …

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via Yelp
Jason R.

My brother works on Hondas and told me what to expect. Motor Works told me exactly what my brother had said. The staff member listened and responded to my needs and I feel that the price was a fair reflection of the work involved.

via Yelp
JustMe B.

I have been going to Motor Works for the past few years and I would highly recommend them.

Motor Works does a very professional job and they do not pressure you into getting service. I normally take advantage of the free ride to the metro…

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via Yelp
Christine T.

Motorworks feels like a part of my (automotive) family, I can trust the front office staff, their superior technicians, and their integrity completely. I don't worry about my car anymore because I know I can trust them to do that for me. …

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via Yelp
Herbert Mapes

Top notch Honda service facility. I first visited Motor Works after my dealer failed to fix a problem on my 1999 Odyssey after 5 visits. Motor Works solved the problem on the first visit!

I have been servicing all of my Hondas there ever …

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Response from business owner

Hi Mr. Mapes, I just revisited this review and wanted to thank you for your kind words. You are the best! – Greg

via Google
John B.

This place is great. First, the customer service is very personalized. One of the two guys that runs it always calls you personally to explain what is going to be done before they do it and they will tell you what can wait as well which is …

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via Yelp
Sam R.

As good as it gets. Quality. Integrity. Longstanding client relationships.

The Honda Works experience is something that gets passed down in families. Trust in the service industry – especially with auto services – is rare thing. We trust …

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via Yelp


Demonstrated Expertise…

Thank you for your patience, perseverance and demonstrated expertise. You also score high with me for making this experience as pleasant as it possibly could be. After dealing for years with unsatisfactory work and treatment from the Honda dealership, I feel very fortunate to now place my vehicle in your hands. My only regret is that you don't work on Grand Cherokees. You got to the source of the mystery problem with our CR-V. I hope we can work together to keep this vehicle safe and reliable for several more years. Thanks again for a job well done over several days of frustration.

K. Chenault July 20, 2016

Simply the Best…

There is no better business of any type anywhere. Motor Works is simply the best - makes you want to own a Honda so you can have them service it.

H. Friedman September 9, 2015

Sometimes You Just Need a Hug…

Sometimes you just need a hug with your auto repair, and you can get that, too! Thanks for all you do!!

L. Laubgross August 10, 2015

Sustaining Relationships…

I really cannot think of anything that needs improvement. In my opinion, you have covered and mastered all the important areas of customer relations. You have sustained great relationships with your long time customers. You go to great lengths to satisfy your customers and often extend yourselves to do more for them. I would think the first time new customers walk through your doors, they would be amazed with all you offer them and with how you treat them.

C. Escabi August 10, 2015

Done Correctly the First Time…

The quality of service is really excellent - Paul is great to deal with, and so far every repair you've done has been done correctly the first time. With your convenient Metro shuttle service, it's hard to know what else to ask for!

J. Lyon August 10, 2015

Feel Taken Care Of…

I've been a customer for many, many years, and I can't think of an additional thing. I am always warmly greeted, provided rides, and my car is ready just as promised and in great condition. I feel very taken care of. Your personnel are terrific, starting at the top.

A. Daly August 10, 2015

Expertise, Competence and Efficiency…

Greg, It has been an honor and privilege to be your customer over the years. I discovered you via a referral from Dr. Mahalik from NIH back in the 80's. You cared for my Toyota Celica and when it was clear no amount of money was going to help it, you suggested strongly that I replace it. I did, with a Honda, and never looked back. Both my husband and I respect your expertise, competence, and efficient and thorough approach to your work. However, it is the fact that you are approachable as a human being and actually remember our names and life situation that had us coming to you all these years. Sadly, we will be moving to Miami Beach, FL - yes, living the cliche! We will miss you and your team.

B. Galen August 10, 2015

In Good Hands…

Time and again you go beyond what is called for and provide incredible customer service. We know our cars are in good hands and you take care of the owners as well.

J. Rossmere August 10, 2015

Friendly and Thoughtful…

Dear Greg & Company, In all the years I've been depending on you I have never been disappointed. In addition to doing a great job on the car, everyone is always friendly and thoughtful.

S. McCall August 10, 2015

Like Finding a Great Doctor…

I was recommended by a friend and couldn't be happier. Finding a trustworthy mechanic is a lot like finding a great doctor. While they are not the least expensive, they are not the most expensive either but, it really comes down to getting what you pay for, and you do, and then some. It feels like they treat you like they would treat their family. They let you know what needs to be done and what will probably need to be done in the future so you can plan. Very upfront and honest and very good at what they do. Would recommend them to anyone with a Honda or Toyota.

T. Stanton August 10, 2015

Done Right…

I think my car ran smoother after I picked it up than the day I bought it (used). Thank you all for taking the time to make sure it was done right, even at the end of the day!! I know you all wanted to get out of there to get home, but you took the time to make sure it was right, did the test drives and double checks, which means the world to me.

K. Hughes August 10, 2015

Flawless…

I do not think that I could be treated any better. Always a pleasure and always executed flawlessly. Again, my thanks for a fully professional job.

J. Horton August 10, 2015

Very Happy…

My first visit and was very happy. They were able to squeeze in an extended inspection even though I had only scheduled an oil change and tire rotation.
My wife has been going to Motor Works for years and told me my next car has to be a Honda so I can get it serviced at Motor Works.

August 10, 2015

Personal Touch…

I like the personal touch. The service rep knows me by name and is knowledgeable about my car.

S. Chicherio August 10, 2015

Attention to Detail…

Your attention to detail and customer service gets better and better.

R. Lloyd August 10, 2015

Couldn’t Ask for More…

I really can't think of anything more I could ask for from Motor Works. The staff is very courteous and friendly always. And I recently had an experience when you all helped me out with no hesitation and I couldn't appreciate your help more. It was at just before dark one evening when I came out to my car to discover my battery was dead because I had unknowingly left on my headlights. I got very upset, pulled out my cell phone and called Motor Works and you all helped me out right away. You sent someone to my rescue immediately and he took care of recharging the battery and I was on my way home just a few minutes after dark. I was so relieved, especially not being a young person, that I was not left stranded on my own. I have recommended Motor Works to a few friends who have now been depending on you for several years and have thanked me more than once. Keep up the good work! And I'll keep up the good recommendations!!

R. McArthur August 10, 2015

Everything Right…

You seem to do everything right! Too bad more businesses aren't run like yours!

H. Guskin August 10, 2015

Friendly and Helpful…

I've always found the staff to be very friendly & helpful. Thank you for coming out to jump my dying battery in this freezing weather and then following me to the shop so it could be looked at. You do great work. Thanks so much!

J. Pakiam August 10, 2015

Excellent Service…

Today I was provided with excellent service at Motor Works and I truly appreciate it. It was discover that there was no urgency to replace the rear brakes/rotors on my automobile. Needless to say, I breathed a sign of relief. I am highly pleased with the efficient manner in which my automobile was serviced and the professionalism of the staff. You have definitely gained a permanent customer, who will refer others to Motors Works.

V. Brown-Penda August 10, 2015

Consistently Amazing…

Customer service is always consistently amazing! Thanks for keeping it quick and making it easy to understand the "car language". I keep getting Honda's because I can't imagine going somewhere else to service my car.

M. Mills August 10, 2015

Kind and Personal Attention…

We really appreciate the kind and personal attention and service. We couldn't think of going to another place to care for our cars.

J. Arcarese August 10, 2015

Going Out of Their Way…

I have been coming to your shop ever since I have owned a Honda; the first one being in 1987! I've always appreciated the time your staff/employees have taken to go out of their way to accommodate to make each and every visit as hospitable as possible, less the expense of course and even that has always been worked out. I just wanted to take a minute to let you know how much your business and employees has been a pleasant part of my life for over 20 some odd years. Keep it up guys!

J. Lewis August 10, 2015

Fair, reliable and consistent…

 

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Google

W. McGarvey April 1, 2014

I appreciate their communication skills…

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Yelp

Michal S. March 30, 2014

“Peace of Mind” driving…

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Yelp

Jerry L. March 24, 2014

They’re like extended family…

Excellent. Scheduling was fine and with advance notice they provided a loaner car because I live far enough away so my car was in mid-morning and I didn't want to drive to and from Rockville during rush hour. I was kept informed of everything and went the next day to pick up my car, which felt much better when I picked it up. Easy, professional, friendly, specialize in Hondas and Toyotas and are very knowledgeable and accommodating.
I have been going to this shop since I purchased my used Honda (they did the pre-purchase inspection) and they have always been excellent and are like extended family. Well worth the distance I drive to them and I highly recommend them.
Note that they are closed on Fridays to provide quality of life for their employees, but they work well around this so it has never been a problem for me and probably aids in the attentiveness of the staff when they are open.
Angie's List

W. Pachter March 20, 2014

We are impressed…

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Yelp

Beth Z. February 11, 2014

Recommend without reservation…

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Yelp

Frank C. February 4, 2014

Honest service…

I needed to find a shop to service a 2004 Honda CR-V I purchased in July. I previously had a Volvo which I took to a Volvo mechanic. The car was running fine so I began with an oil change, just to get a feel for the shop.
I found the staff friendly and welcoming. While waiting for my vehicle I observed how other customers were treated and was quite impressed. They were providing a loaner vehicle to one person and the others seemed to be regular customers. One person was told of a situation with his car and they decided to "watch it", because it wasn't a dangerous problem.

After the oil change, I asked if they saw anything else, and I was told they weren't looking and that I could schedule a service visit in three months to look for any issues. I was a bit surprised because when I used to take my Volvo to the dealer for an oil change they routinely discovered expensive issues which had to be dealt with immediately.

I am satisfied that I have found the place I want to take my "new" Honda to in the future for honest service.

Angie's List

D. Cooper January 21, 2014

Courteous and Responsive…

Courteous and responsive staff. Repairs appear to have been done in a completely satisfactory manner and most importantly they did recommend extra repairs as has every dealer I've taken a car to over the past several years.

Angie's List

C. Green January 1, 2014

Top Notch Approach to Customer Satisfaction…

Yelp

Sara C. December 17, 2013

Friendly and Professional…

Google

H. Mapes December 4, 2013

Only the Best…

Only the best from MW

A. Wofsey December 3, 2013

The Best…

Everyone at Motor Works continues to meet my highest expectations. I also couldn't wait the couple of weeks until a loaner car was available and since I was there almost all day long they bought me lunch while I waited. What place of business would think of doing that? I sure don't know of any. Thank you Motor Works. You are the best.

A. O'Neill December 3, 2013

The Bomb!

As always, you guys are the BEST!!! Dave and Mike are The Bomb!!! Wouldn't take my car any place else for any price.

K. Anderson December 2, 2013

In and Out in under 90 Minutes…

I just want to thank the staff for taking me at 3:00 on a Thursday for an emergency muffler replacement. The staff had me in and out in under 90 minutes!!! Thank you so much!!! 

M. Clem November 25, 2013

Reliable, cost effective, honest, and nice…

(from email of LeisureWorld listserve conversation)
LeisureWorld resident: "Can anyone reccomend a reliable, reasonable Toyota service shop?"
Ms. Diane Harper: "Absolutely. Motor Works, Inc. on Lofstrand off of Taft (near this end of Gude Drive.) They only work on Hondas and Toyotas. I have been going to them for five years (since I first bought my current Honda) and they are absolutely reliable, cost effective, honest, and nice.  They get great marks in Washington Consumer Checkbook and I found them through a neighbor and a list on the Car Guys list of great mechanics. They offer a free loaner car as needed."
(Ms. Harper forwarded the above message to another LeisureWorld resident -- her response to MWI when asked who reccomended us)
Ms V. Penda: "As promised, this is the person that sent information on your company. As you can see, she really marketed Motor Works, Inc."
(Ms. Harper's message to us) 
"Yeah, it's true. I've been talking about you behind your back. Diane"

D. Harper November 21, 2013

Makes a lot of sense…

I'm so glad you decided to replace all the dashboard bulbs at once. It makes a lot of sense to not have to pull that dashboard out again for another 12 years! Thanks! 

J. Zeims November 20, 2013

Like Family… only better…

The guys at Motor Works treat me like family (only better). 

M. Chesnut November 5, 2013

Others are fighting hard for second place…

We just bought a new 2013 Civic and it too will be serviced by you guys to the standards of excellence that we have come to expect. All others are fighting hard for second place.

(when asked how we could improve)

Open up on Fridays so the rest of the locals could avail themselves of quality and excellence in service.

J. Horton October 28, 2013

Not sure what would happen without you…

I was an unscheduled appointment that day since my engine light went on and my car was bucking a little. Mike said "come on in" and I am so thankful that he did since my oil was low. Dave showed me how/told me how often to check the oil and where to add it if needed. Honestly, I am not sure what would have happened to my car without you all that day. Thank you!! PS: I hit 199,000 miles yesterday!

P. Nadler August 27, 2013

Consistently High Performance…

Very professionally done,  can always count on them to deliver consistently high performance even during routine
service like oil change.

Angie's List

M. Leonard August 14, 2013

In Good Hands…

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I. Lee March 30, 2013