For months a noise from the rear half of our 2014 Toyota Highlander would come and go. We brought it to our regular highly-rated mechanic, who has served us extremely well for years. He did two lengthy test drives but it was a day the noise had taken off. He could not hear it so, not surprisingly, he did not find anything despite looking under the car for 30 minutes. I decided to look for another highly-rated mechanic, perhaps in a larger shop with more sophisticated equipment. That search led me to Motor-Works. I don't know if they actually have more sophisticated equipment than most other mechanics. But what I do know is that they have more extraordinary people in every part of their business than most other mechanics. More than most other businesses to tell you the truth. Motor-Works staff are incredibly talented and they really love what they do. The interest they take in you and your car is just astonishing. They were determined to find the noise in the Highlander. But the noise seemed to have a mind of its own and would not cooperate. It went into hiding during my first visit. So even though Motor-Works spent a couple of hours thoroughly evaluating the car and searching for the source of the noise, no luck. But they pleaded with me to bring it back anytime the noise reappeared. So that is what I did. And finally, a mechanic heard it. He determined two parts of the cars frame were supposed to be 3 or 4 inches apart from each other had become so close they sometime rubbed against each other, creating the mysterious noise. The determination of the Motor-Works staff was tremendous and way beyond what I've experienced with most others in the 30+ years I have owned cars. And though both our regular mechanic and the Motor-Works staff spent hours trying to find and stop the noise, neither one of them charged us for their work. We are going to find our way to give them both our business going forward. I am convinced if you have Motor-Works service your car, you'll never want to take it anywhere else too.
Mr. Forde, I would like to thank you for the time you took to share your experience at MWI. This is exactly the culture we strive for everyday. Yes, the staff here is truly a blessing and I'm so proud of them too. Thanks again, Greg Skolnik
- Motor Works