They’re like extended family… Excellent. Scheduling was fine and with advance notice they provided a loaner car because I live far enough away so my car was in mid-morning and I didn't want to drive to and from Rockville during rush hour. I was kept informed of everything and went the next day to pick up my car, which felt much better when I picked it up. Easy, professional, friendly, specialize in Hondas and Toyotas and are very knowledgeable and accommodating. I have been going to this shop since I purchased my used Honda (they did the pre-purchase inspection) and they have always been excellent and are like extended family. Well worth the distance I drive to them and I highly recommend them. Note that they are closed on Fridays to provide quality of life for their employees, but they work well around this so it has never been a problem for me and probably aids in the attentiveness of the staff when they are open.