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Testimonials
Here are the words that really matter...yours! If you really want to learn about a shop, ask their clients. These messages are from feedback responses, web reviews, report cards, letters, postcards and emails that we have received over the years. They are listed with the most recent on top and the oldest way down at the bottom (back in 1996 when we started this website). Thank you for your responses. We cherish your input. -Greg Skolnik, Owner
As good as it gets. Quality. Integrity. Longstanding client relationships. The Honda [Motor] Works experience is something that gets passed down in families. Trust in the service industry - especially with auto services - is rare thing. We trust them completely. My stepmom has been going to the Motor Works fellas for well over 10 years. (She is one of the most savvy consumers I know. ) They took care of my brother and me and my used Accord, I had no question about where to go. When I needed major repairs, I came back from Philly to work with them. Their service and quality is unmatched - it was a simple logical decision. I had over $2,000 worth of work done about a year ago, stuff that was priced out to be well over $3,500++ at other places. Dave and the team gave my car a new lease on life and made me feel like I had the best thing on the road. In the process, they gave me a full report on upcoming repairs, when to expect them to be due and how much I should pay. After moving to Chicago, I got an estimate for some upkeep. I called Dave. He remembered my car immediately and knew exactly what the Chicago guys wanted to fix. The Chicago guys were right - the repair was on the list - but Dave felt that it wasn't necessary for another few months. (He was right.) He also made me feel secure about the pricing bid provided. Sadly, my car was totaled recently. I called Dave with the hope that the recent repairs might increase the amount offered by insurance. He took care of me immediately, providing all the needed information to the insurance. Coordinating drop offs can be a little tricky because of the location - but I wouldn't change that aspect. The location, which is off a main road, separates Motor Works - metaphorically and physically - from the crowd of subpar service joints. And, they will work drop offs for you. You will be thrilled with the results and enjoy working with them. Imagine Car Guys - but toned down. S.R. Chicago 11/14/09 online review from yelp.com Thanks Dave for giving me your time and expertise! P.Goodman 11/10/09 You are doing a great job and deserve your success. L.Solomon 11/11/09 Now that I understand that bringing Krispy Kreme donuts for the MW staff is a customer's obligation to receive a correspondingly high level of service, I should never be so remiss as to ignore their dietary needs and family obligations again. Right. Dream on, Dave and Mike. Dr.McGarvey 11/12/09 (editor's note - this long-time client happened to visit on a day when another client arrived with a gift of donuts...really...it's not necessary to bring them but appreciated by all except for our waistlines.) Always made to feel that I am getting personal service and that my car is well taken care of. Dave has a wonderful way of remembering and is always friendly. It is a pleasure to deal with Motor Works. G.and A.Brown 10/26/09 As a first timer i was really happy with the service to the car and the way i was treated. i was informed about how things were going with the repair and advised about future needs. i was given an appointment that was convenient (actually i believe i was fit in to their schedule). great place i would recommend to EVERYONE and i will be back. thanks Motor Works J.Bieber 10/20/09 It's always a pleasure! B.Burkhardt 10/26/09 I'm very grateful to have found a shop I give the highest marks in professional expertise, integrity, and caring about the client! Many shops & dealerships recommend needless repairs, but I can always trust Motorwork's to look out for me. Thanks C.Tetrault 10/28/09 David makes it a pleasure to come there and is always friendly and cheerful and explains what was done and why. Keep up the good work. H.Bailey 10/28/09 Appreciate the early drop off hours, and the extended hours in general. N.Follain-Grissell 10/27/09 The thing that I appreciate most about Motorworks is the pride you take in your work. I know that my car is being treated with care and great attention to detail. I also appreciate the time that you take to explain things to me in a way that a person with little car knowledge would understand. This has only been my second experience with you but like the first time, I am beyond satisfied! S.Whaley 10/27/09 Great service as always! R.Murphy 10/19/09 Thanks, guys. Keith is my hero for staying late for my emergency distributor visit. M.Loomis 10/21/09 I had a safe trip to N. Carolina! Thank you for keeping me safe on the road. D.Fredriksson 10/21/09 Dear Motor Works, I happened to be in the area and called on the off chance that you could fit me into the schedule. I really appreciated you doing so. It was a great help not to have to come all the way back out just for an oil change. I always refer clients to you and tell them I wish I had a doctor as thorough as my auto mechanics are! You guys are the best. Thanks for being there! A.Benenson 10/22/09 I would and have recommended Motor Works to friends and family. Thanks! D.Dillon 10/22/09 I love you guys. Thanks for taking good care of me. D.Harper 10/12/09 I told Scotty on the way to the Metro about the years when it was just Greg and maybe one other guy in the shop. Motor Works took great care of my first car - a Honda CRX (still miss that car like crazy!) - and, after all these years, continue to keep me buying Hondas! best, M.Daucher 10/15/09 Had to wait a few weeks longer than I would have like for scheduling my two seperate While-U-Wait oil change appts. N.Ngyuen 10/13/09 (don't forget to pre-schedule your next appointment before you leave...there are even discounts for doing this - ed) As always you all take care of our 3 Hondas!! C.Escabi 10/12/09 I was surprised by the need for both front and back brake replacement without any warning that you were monitoring problems. Additionally, I respond to email reminders for appts promptly, although my schedule and yours at time conflict, so I am slightly behind the mileage/time requirement. I'd appreciate early email reminders for routine maintenance with f/u reminders if I don't respond initially. Maybe a three times and your out routine! thanks. B.Galen 10/13/09 You guys really went the extra mile for me this time! My laptop was locked to a library table and the lock suddenly wouldn't open, and Dave sent a mechanic over with a bolt cutter to cut the cable. I'd have had to call a locksmith without that, which would have cost both time and money, not to mention aggravation. Kudos to the Motorworks team for coming to my rescue! L.Algazi 10/13/09 Hello Todd, Dave, Mike and Greg, Thank you for the best car service in all the land. I enjoy very much having a great automotive relationship with all of you. Thank you, Z.Perry 10/6/09 Getting my car to and from Motor Works adds considerable time to my commute in the morning and evening (2 hrs this past Wednesday evening!) but the additional time is worth every second. The staff knows me and my car. They treat me professionally and fairly. The car is well maintained. Motor Works is hands down the best shop I've used in my 30+ years of car ownership. J.Mait 9/30/09 Thanks especially for for offering to help me set up my cell phone so I can talk hands free. I will remind you next time before I bring the car in. [ I ] will b bringing [ our ] Lexus in soon as well. A.Kutz 9/28/09 I have recommended you guys to 2 friends, and my brother. I appreciate the time you take explaining things to me, so that my understanding of the situation is complete. I'm a "lifer". S.Malamud 9/17/09 Hey...I'm so happy with my "new" Accord. Thanks for all your help in making it happen. I can feel confident that I bought a good used car because you guys looked it over before I made the deal. And what a great deal I got! N.Sasavage 9/2/09 I really appreciate that you were able to take me for an unscheduled/unplanned last minute appointment in order that my a/c could get repaired. J.Schnabel 9/1/09 Dave, I just took my car to [dealership - name redacted] for the air bag recall. And as you warned me, they recommended that I needed to replace the brake fluid. I refused, telling them that I get regular service on the car. Thanks for the warning! J.Arcarese 9/1/09 I appreciate the service with the pre-owned 2002 4Runner I recently purchased and making sure that everything is mechanically sound and road worthy. Will be using you guys for scheduled maintenance. A.Soodsamai 8/12/09 I appreciate the service with the 1991 Civic A/C compressor, perhaps it will last 1 or 2 more seasons before needing to replace it. A.Soodsamai 8/18/09 Mike and Dave always make it a great experience even if they make be bring a cosigner. Just kidding guys. Always a pleasure. M.Goldsteen 8/18/09 This was the best service experience my wife and I have ever had in the 14 years we'ved owned our Acura Integra GS-R. You have made a customer for life! We would not dream of going anywhere else for routine maintenance or emergency repairs, and we will recommend you heartily to our Honda- and Acura-owning friends. Thanks again, MotorWorks! D.Hernan 8/19/09 Thanks, folks! The new stereo is working great. J.Skoda 8/20/09 It was great as usual and I am glad Dave's back is feeling better. See you next time! D.Powell 8/18/09 Keep up the amazing work. D.Schwind 8/19/09 You do an excellent job. I cannot think of how you would do this better. In addition, I have recommended people I know to you, and they are now your customers. L.Solomon 8/11/09 Dave and the Gang, Thank you so very much for the excellent care you recently gave to my ’95 Integra – especially the headlight replacement… What a difference! Last week, I almost called you from the road as I was driving across a bridge in Harrisburg Pa around 8:00pm. I swear – I could almost see Jersey! These headlights are THAT GOOD! Thank you again and again. All the best, M.L.Gannon-Miller 8/11/09 Motor Works is the best. M.Chesnut 8/3/09 I am deeply grateful to have found you. In the past 15+ years, Motorworks have kept my cars in great condition! I'd still be driving my 1995 Acura if I hadn't totaled it, solely because of the care you took to make sure that I brought it in for regular maintenance. When I have had to have real repairs performed, I could always trust that you were only doing the work that had to be done and not running up my bill on the flimsiest excuses like my dealership did. You excel both as a company and as a trusted friend. Thank you. C.Tetrault 8/6/09 I'm not sure I need to "feel cared for" at an auto service facility. Professional-level work at a reasonable cost should be sufficient. L.Weintraub 8/4/09 Thanks again for the wonderful support!! J.White 7/20/09 I am very pleased by timeliness of the service. I was promised a call at around noon with a status update. I received a call at 12:05 detailing what the problem was, how much it would cost to fix and when I can pick up the car. Everything went according to my best expectations. Good job! D.Boykis 7/23/09 You all are ALWAYS nice! J.Bochicchio 7/22/09 Greg, Just a note of appreciation to you and your team for doing good work and standing behind your service. Our ancient, but "valued" 1989 Accord had some major A/C work done last year - new compressor, etc - and recently problems developed - to the surprise of all. Lo and behold the new compressor was leaking. It was replaced - no charge and no hassle. This old customer with his Hondas, new and old, will remain so. Thanks, D.L.Beemer 7/21/09 letter received by mail Outstanding! per usual! Yet again, completely happy! J.Lerner 7/9/09 As always, exceptional service. We recently purchased a new car and didn't look at anything other than Acura/Honda because of how satisfied we have been with the treatment we've received at your shop. J.Kunkle 7/8/09 Although the staff is professional and friendly, the labor charges are high. I.Chou 7/6/09 Fantastic service and insight, couldn't have asked for anything better. Thank you so much! R.Craffey 7/7/09 Thank you again! I am telling others about your honesty and your professionalism. J.Dempsey 7/2/09 As always you guys take care of our cars! C.Escabi 7/1/09 You guys are super - thanks for taking me in on the spur-of-the-moment. I feel much safer now, knowing that my car will start reliably on hot afternoons. A special thank you to my brilliant mechanic, Keith. M.Loomis 6/25/09 The guys at Motor Works are part of my family. They do a great job with all my car issues. Could not survive without them!!!!!! Mrs. Spillane 6/24/09 Thanks for everything. Your staff is terrific and I always count on you as experts about my vehicle. It is one less thing I have to think about. Enjoy the rest of your summer. E.Shutak 6/23/09 I am very glad I visited Motor Works. I was incredibly impressed by how thorough you guys have been. A.Serbarinov 6/4/09 Loved how quickly the service was completed. It is always a pleasant experience even when the visit is an expensive one. S.Schreck 6/4/09 Thanks Dave, the long wait was worth it. You all are wonderful. D.Powell 5/27/09 I know that I have been a bit of a difficult customer the last couple of times my car was at your shop. Dave and Mike have done a wonderful job managing that, and making sure that the car remains in top condition. I especially appreciate replacement of the brake light bulb on most recent service. T.Revez 5/27/09 Dave is fabulous. We have recommened your shop to our friends and received a free oil change, nice touch! Thanks S.Chatterjee 5/26/09 Thanks again! J.Skoda 5/7/09 Fabulous. I will bring the car in again when the next service is due. I'm glad I found you. I was very impressed with the knowledgeable staff and service I received. C.Seelig 5/4/09 Everything was great but my favorite things: 1) honest evaluation of what my car needs, no more, no less, 2) transportation to work. Thanks! B.Darrah 4/30/09 What can I say? At 185,000 miles, my car runs great and you couldn't find a problem. Ok, the truth is that I threatened Dave if he found any problems. Seemed to work! Cheers N.Sasavage 4/29/09 I cannot think I'd ever have anything but the highest comments and recommendations for you. A terrific job always. D.Bailey 4/28/09 I love you still.... C.Skolnik 4/27/09 This repair was a tough one since it was a $2000 expense that I really didn't want to have to spend right now. . .but, Dave fit me in with an appointment for the next day and offered to cover the cost of the rental car since none of your loaners were available. So, as difficult as it was to hand over my credit card, I definitely felt well taken care of. . . P.Nadler 4/28/09 It's always such a pleasure driving away from Motor Works after Keith services my car - it runs so perfectly! Thanks for giving me such great peace of mind with my vintage Civic. M.Loomis 4/27/09 Fantastic experience yet again! J.Lerner 4/13/09 High technical expertise, but prices are a bit high. V.Okum 4/8/09 The only thing that would make Motor Works better is to open a branch in Mount Airy. :-) We think Motor Works is the only place to take our cars. We only buy brands on which you work. When the coil went out on one of our cars, Keith stayed late until the tow truck arrived and had us on the road the same night. That is superior service. Thank you. M.Chesnut 3/30/09 and 4/2/09 (two cars) Thanks for your great work and great people working there! R.Cassel 4/2/09 The car runs great, seems like the worn engine mount was causing more noise than I knew abouit, until i drove the car after the repair. Thanks for great service as usual. B.Langer 3/31/09 MOTOR WORKS is the greatest! I had run over a curb and busted a tire. Your wonderful guys took care of everything for me. It is always a pleasure to come there. I consider you part of my family!!! See you in June L.Spillane 3/31/09 Awesome service as always. I have been servicing my 1991 Acura Legend with Motor Works since I moved to DC approximately 8 years ago from New Mexico and find the service highly commendable. Thank you. T.Farquhar 3/18/09 Always great! M.Meisner 3/17/09 The costs were a fair amount higher than we probably would've paid elsewhere, but we did feel like we weren't getting things fixed that didn't really need to be fixed. H.Cook 3/18/09 You guys know how I feel-- you are the BEST!! L.Zepp 3/12/09 Thank you for going out of your way to make the rental loaner available. C.Prunier 3/12/09 As always, excellent service and customer care. A.Rosenberg 3/10/09 As usual, outstanding service and personal attention! N.Hutchin 3/4/09 Everyone there is the best!!! K.Anderson 3/3/09 I love you guys!!!!! I don't know what I would do without you.... N.Levy 2/26/09 When I was referred to your business it was because the person felt you were very economical and provide great services. Somehow I always feel like I am over charged when I leave there, it is hard to know if the prices fit the bill since I don’t know what’s involved in the work that is being done. Labor is often twice the cost of the supplies. One thing is certain, I feel secure taking my vehicle to your shop because I trust the opinion of the individual who referred me to you and I feel that I’ve been provided with very good service. J.Hall 2/25/09 Mike and Dave All alarm problems seem to be gone. I'll call for an appointment in April. F.Booth 1/28/09 The Service was wonderful. And the extra haircut to get rid of my hair that was falling out by the handfuls from Chemo was an added bonus and appreciated very much. Thanks Mike. It's like family coming there now I have been coming for so long. I always know that my car will run smoothly and safely when I leave there. Thanks everyone. A.ONeill 1/26/09 The thought and care you give to your clients is invaluable. I consistently recommend you to others. Thank-you for taking care of me and my car. S.Sliffman 1/22/09 Were YOU worth the cost? Oh sure. Such a bunch of sweetie-pies! Was the *&%&^ transmission worth the cost? Being able to drive to work every day is important and all, but heck, a person could spend a nice week in Paris for all that.......Honda has a serious customer disillusionment issue here. - jcp J.Patilla 1/20/09 As always you all take care of our cars! C.Escabi 1/19/09 I couldn't be happier with the B2 service on my '04 Acura, especially because Motor Works was cheaper than the dealership I initially called! H.Guskin 1/15/09 Everything was great as usual...and yes I have referred you to friends. I promised Dave I'll try to bring my car in more regularly, it isn't a reflection on you if I don't come in often...I just need my car.. Please realize that my car gets better health care than I do and more regular check ups. A.Benenson 1/14/09 Specializes in Honda/Acura. I believe they just hired a ASE tech for Toyota. This is another motor shop that I've had pleasant experiences with. Pro's: Cheaper labor than the dealer. They will drop/pick at the metro stop or nearby. The technicians are friendly and will explain everything they work on. On a couple occasions, they advised not to do certain things based on what the dealer advised. So, in that sense, they're not apt to rip you off too much! They have quick turnaround but call in advance. Con's: Too bad they don't allow you to bring your own parts/fluids for your car. This really isn't a con but thats how they make some extra moula - understandable. They close Friday and Saturday :( Recommendation: If you live around the area, drive a Honda/Acura, not willing to work on cars and against going to dealers, give this place a shot. Adrian K. 12/29/08 online review from yelp.com I appreciate MotorWorks' willingness to split an unexpected and costly repair across two months. This is another fine example of how the shop works with its customers. J.Mait 12/18/08 Once again, Motor-Works does an excellent job. High marks for your mechanics and customer service reps. Everyone at Motor-Works makes the experience much better. J.Lerner 12/18/08 Thanks, as usual, for everything. I especially appreciate the "deal" on the tires! happy holidays! P.Nadler 12/18/08 If my tie rods do not brake or my car does not brake down in general, you have my abiding loyality!! I really do rely on you guys to feel secure in my car. Thank you for your careful inspection and here I wish you all a happy holiday! B.Mallon 12/15/08 Excellent as always M.Fullenbaum 12/10/08 As always, outstanding service! C.Miller 12/4/08 Satisfied for both Corolla and Camry F.Knickerbocker 12/3/08 Great people, great work. A little expensive, but no more than the Honda dealers who don't perform nearly as well as you. I have been to Sport and Ourisman, and neither can come close to you. I also think it's great that you can give your employees a 4-day work week. Congratulations on running a first-class operation. R.Obenreder 11/26/08 Great service as always R.Murphy 11/19/08 …I have recommended you folks as top notch for service to several friends who have Honda's and Toyota's. D.Rothstein 11/18/08 I tell everyone that drives a Honda/Acura about Motorworks. Treated like a king and feel great about the service and quality of the work performed. P.Cuddy 11/17/08 AND THANK YOU FOR CLEANING SOME OF THE INSIDE OF MY CAR!! GUESS YOU GOT SICK OF LOOKING AT IT..................A SAFE AND DELICIOUS HOLIDAY TO ALL OF YOU. C.DRESSER 11/17/08 MOTORWORKS FOR OBAMA'S SECRETARY OF AUTO REPAIR S.Ross 11/13/08 I really appreciate all that you do .... I'll be back in 3 months (alas, hopefully no sooner!) Best, J.Anderson 11/10/08 The cost was Honda's fault and not yours. I have already recommended you to friends. Thanks for the great service. R.Baars 11/6/08 Sorry, can't find fault with you guys 'cause you're terrific. Thanks! D.Dillon 10/28/08 I have to drive several hours to take my car into your shop. I would not take my cars any where else. Thanks for providing such trustworthy and wonderful service. M.Chesnut 10/20/08 How much friendly service can a client get? I got a hug from the owner! Thanks for taking such good care of me and my Honda. N.Sasavage 10/22/08 I was pleased with the service we got on our treasured little MR2! B.Cline 10/20/08 It is great to find a shop I feel I can trust to do the work I am paying for! B.Cline 10/16/08 High marks for driving to and from work. P.Fischetti 10/15/08 LOVE YOU GUYS!!! R.Trupp 10/15/08 Thank you so much for being so forgiving. I totally missed my original appointment. When I called, Mike Winokur graciously provided another appointment without delay. I hope Motor-Works recognizes the contributions Mike (and Dave!) make. J.Lerner 10/15/08 Excellent service as always! Since I moved out of the area and can only bring in my cars as our schedule allows (trips back home), I am always appreciative of the great job you guys do at working us into your schedule. Thanks!! M.J.Dilorenzo 10/13/08 I hate spending money on my car, so no one will ever be worth the cost! I am waiting to see how the car is running after a few more weeks, but for now it seems to be running well and I must admit that I am much happier with your service than I ever was with Herson's or Ourisman. So I'll be back with my other car next. J.Sostaric 10/8/08 You guys are terrific. I fell very comfortable and I trust your staff. I am a very happy customer and I recommend Motor Works to others. S.Zagami 10/2/08 OH! OHHHH! I think you all are doing a great job! A.Breon 10/1/08 Awesome service as usual. A.Oneil 9/23/08 Outstanding work, excellent people! N.Hutchin 9/17/08 The car runs beautifully, so on the "Were we worth the cost?" question; my only uncertainty is how often I have to do one of these intermediate or major cleanups to keep the car running well. In this case, the attention to my concern about a click on hitting the brakes was great. I got a credible answer, and you didn't go do a lot of expensive work that, I was pleased to hear, isn't necessary. From that perspective, I have to say you ARE worth the cost. A.Keidel 9/11/08 Straight talk and friendly service as usual. Thanks. P.Chawla 9/2/08 As always you guys take care of our 3 cars and make sure they are running great! C.Escabi 8/27/08 Since I've been a customer of yours for almost ten years.....I think that speaks for itself. N.Levy 8/26/08 There was a little confusion in getting the shuttle to my work address to pick me up. Next time I'll make sure I give my address and not assume you folks magically know it. The shuttle has always proved reliable and timely in the past. This was a rare glitch. Thanks for looking for an after market A and B pipe. Thanks for explaining why the pipes cost so dang much. Cheers, P.Dunn 8/26/08 Excellent service as always! R.Murphy 8/19/08 Thanks for all of the extra things you all do for my vehicle. I really appreciate being able to speak about a grinding sound or screeching sound and #1 not be laughed at but convinced that I am describing whatever it is perfectly clearly so that someone can try and fix it. E.Shutak 8/14/08 I hate having my car serviced because of the inconvenience (and a very bad experience years ago at Herb Gordon - long story) Anyhow, you all have made car servicing a pleasure for me. I am greeted warmly, like a friend, am given a loaner, which is pulled out front; I am called when it's ready. I can't think of anything I would change, unless you decided to wash and wax cars as well. Thanks for being there! L.Kraff 8/12/08 You guys are the best! D.Catterson 8/7/08 Simply the best.... B.Galen 8/5/08 You were HIGHLY recommended by my friend, Debra, and you clearly measured up to her accolades. I appreciated Dave discussing with me steps I would need to take to ensure that my car stays in tip top shape. Outstanding service. Thank you. L.Golson 8/4/08 Excellent as always. M.Fullenbaum 7/30/08 Thanks for replacing the carpets; the car looks great, and no smell! B.Langer 7/30/08 Thank you for all the awesome support -- not just when all is well, but when I run into problems like that flat tire! N.L.Hutchin 7/23/08 Glad I found you. And, appreciated the coupons! Thanks so much. M.Herman 7/22/08 Always good. Now that I have four Hondas, you should try to arrange for Honda Motors to use my family in a commercial. F.Caropreso 7/21/08 Mike took the time to discuss with me all the things he [and his] representative found with my vehicle. Sometime it’s a good idea to give someone a second chance; I'm delighted to have returned to Motor Works for car care services. Many thanks. J.Hall 7/17/08 It only took me 15 seconds [to complete the i-rate survey].... and I still think you guys are TOPS!! N.L.Hutchin 7/1/08 Great service as always! R.Murphy 7/1/08 Thank you! Great courteous service, as always! D.D'Ascenzo 7/1/08 You guys are fantastic! M.Gregory 6/26/08 Thanks for taking me in last Thursday before the first week of July. And thanks being fair and honest. M.Kresloff 6/26/08 Excellent work as always! M.Cutter 6/23/08 I recommend Motor Works to everyone who drives a Honda or Acura! I tell them you are worth any drive they have to make. M.Chesnut 6/23/08 As always, you gave incredible service. Whenever I visit, I feel so welcome and get a big "hello" from whoever is on the front desk. I really appreciate you looking at my tire on such short notice. You are doing a great job. J.Rossmere 6/18/08 Dave is excellent at handling all types of customers! I was very pleased with the attention and service I received. PS-Oil change prices are scary. R.Canali 6/12/08 When the appointment was made we were uncertain of the extent of our needs, perhaps a few hundred dollars of work. When the estimate came in at $1,700 I was confident that the needs were properly assessed and the price/value appropriate because of the trust developed in the last three transactions. My thanks to everyone at Motor Works, we will continue to point our friends with Hondas in your direction. P.Cuddy 6/12/08 As always everything was handled extremely well. I do feel I could find a shop who charged less, but for now, the quality speaks for itself and I will continue to come there. V.Squeo 6/11/08 All I can say is, "Thank you very much." I appreciate the high level of service and how friendly everyone is. The loaner car makes it absolutely convenient to get my car serviced when it needs it, not when I can make do without a car for a day or two. I've recommended you to my mother-in-law and sister-in-law. We all drive Hondas. D.Dillon 6/9/08 I always feel special and well cared for when I come for service. Dave remembers and always asks for my husband Ashley. Having you service my car is one less thing in life I have to stress over. Thanks for being there!!! G.Brown 6/4/08 Thanks again. . .as always! P.Nadler 6/3/08 I have told friends who own Lexus and Toyota's about you... T.Clark 5/22/08 I carefully reviewed my bill 5/15 and I thought that the value for all the labor intensive work and parts was more than fair. Thanks for keeping my almost 11-year old car safe and on the road. E.Buckingham 5/15/08 The prompt and professional approach shown me was above satisfactory. The service is pricey though. Yet I will use Motor Works services again and will recommend to others as I am convinced that they handled my automotive repairs with competence. The trust factor is high as that is critically important to me. I would like to know more about the replacement belts in the 1999 Acura 3.5 RL please like when should they be serviced again? P.Orticke 5/15/08 Great, as always! C.Gregory 5/15/08 I think the regular customers should get a free tune-up for every 10 tune-ups, as a motivator. That will surely make people come back. R.Cassel 5/14/08 As always the staff really knows how to take care of their customers. C.Escabi 5/14/08 David and company @ motor works have always exceeded my expectations in customer service and the quality of the work they perform on my 2000 Honda Accord. J.Piper 5/12/08 You guys are always good to me. This time you went above and beyond normal mechanical work by repairing a dent in my front bumper. I really appreciate it. I recommend Motor Works every chance I get! L.Silber 5/8/08 You all are very helpful. I did not have an apt. and you changed my oil right away. Everyone I have had contact with has been helpful and very thoughtful. I have and will recommend you to others... J.Rankin 5/6/08 Absolutely the best! B.Galen 5/5/08 I am irate that someone would have the audacity to call a service rating form "i-rate". Just kidding -- you've probably heard variations of this far too many times already. B.McGarvey 4/29/08 Dave was extremely helpful and very knowledgeable about my vehicle. I'm satisfied and will be back. D.Stout 4/24/08 As always, you accommodated our need quickly, expertly and with friendly service. C.Prunier 4/23/08 Great as always. M.Fullenbaum 4/23/08 As always, the treatment and vehicle servicing were the best. Thank you. Your staff and your business epitomize a Best Practice in Automotive Service. M.L.Gannon-Miller 4/23/08 As always, thanks for the excellent service. You are making it hard for me to get rid of my old car! N.Sasavage 4/22/08 Thanks for the info on my dad's '96 Acura and '01 Civic. If all works out, you can do the maintenance on one or both of them sometime in the not too distant future. R.Artz 4/21/08 I was told it would take 2 hours and that is exactly what it took! If only everybody could be that exact! S.Schreck 4/15/08 Love you guys! R.Trupp 4/14/08 Thanks David for all of your honesty. I make a point to not let anyone work under the hood that is not a Honda dealer. I guess the guys at Pohanka are not as certified as Motor Works. They are around the corner from my home - that is the only reason I started using them. No more. I will plan in advance to bring my car to Motor Works. Thank You!!! A.Wade 4/9/08 I love you guys ... and you don't have to give me your beer. Here is how it is - I will only buy a car brand that you all will take care of, so your service is "driving" my automobile selection process. Thanks for all that you do for me and the old Honda Pilot! N.L.Hutchin 4/9/08 I came in with an unexpected flat tire and Mike made sure I got out in less than 30 minutes even though my appointment was just for an oil change. Great job as always! T.Gleeson 4/8/08 I really appreciated the free rental car. It made things much more convenient for my wife and myself. Good service. Thanks. R.Reichard 4/7/08 ACES! Dave was mellow and cool. The work was FIRST RATE! My loaner car was a tight, nearly new, Honda civic. My little "airport car" is back running like a top! Just incredibly strong brakes, tight steering, light touch clutch, and great little Yokohama AVID tires. I couldn't be more pleased. As soon as i get some more bucks, i am coming back for the power steering fix, and the tie rod boot. Gentlemen, Job well done! We need to get a website up for those GREAT automotive photos in your office! Ciao for now. T.Hennessy Jr. 4/3/08 Friendly service as always. Thanks, P.S.Chawla 4/3/08 Mike/Dave As usual- absolutely outstanding F.Booth 4/3/08 Keep up the good work and positive attitude. S.North 4/1/08 I know it's not usually helpful to just list "yes" straight down the column, but seriously, everything was above and beyond anything I expected. D.Schwind 3/26/08 Always very professional and courteous. I often recommend you to friends and others who have Hondas. Thanks. J. Levrio 3/20/08 The service is great. I would not go to any other repair shop! A.Wofsey 3/17/08 Other people have commented on how high the bill was. I did have a lot of work done, but I'm not sure I can say yet if it was worth the cost. I was very happy with every other aspect of my visit, thank you!
E.Tallardy 3/17/08 Your staff is very helpful with questions, and prompt for access to the Metro. I also appreciate getting my headlight bulb replaced and it was great to have a coupon for your "Greg bucks" to use. Thanks! M.J.Danton 3/13/08 Hi there, My CRV felt like everything had been tightened up, and it drives even better than before. It really makes a difference. (I had an Intermediate Service). Thanks! M.Gregory 3/13/08 Another fine job - thanks! Do have to mention, though, that the windshield's exterior was covered with fine oily drops, as if it had been downwind of some spray. Some Invisible Glass cleaned it up without a problem... M.Heaney 3/13/08 Love being able to use the courtesy car!!!!! J.Owen 3/12/08 Great customer service- keep up the outstanding work! C.Chesterfield 3/10/08 A pleasure as always. K.Schrader 3/6/08 Both my wife and I are impressed with the work Motor Works did on our 8 year old Honda. The car drives significantly better now that belts have been replaced and it has been lubricated. We feel that we can drive this car for many more years. We were also surprised that staff cleaned the car. Well done! C.Hoogeweg 3/6/08 All arrangements were well done. Half a tank of gas and the bras in the glove box [of the loaner car] were a little surprising and amusing but that is not your fault. You may wish to reconsider your gas policy and require folks to refill. J.Mait 3/4/08 You folks are the BEST! Thanks for caring for my Acura! D.Rothstein 2/27/08 Dave is always available and ready with any of my concerns. I truly trust and appreciate all the help and information I receive. There is always genuine caring when I have service done. Thank You! A.Brown 2/26/08 Excellent experience so far. Dave was great to deal with, had a lot of work done to the civic (major service, timing belt job, etc), and when there was an issue with the transmission fluid it was all corrected free of charge on a return visit. Transportation was provided on both visits and everyone was friendly. Thanks! E.Garay 2/26/08 ...and on short notice, Thanks C.Skolnik 2/20/08 Everyone was particularly helpful mindful of the fact that AAA performed a faulty installation of a new battery when I got stuck in Philadelphia. Thanks again for everything. M.Fullenbaum 2/21/08 It is always a pleasure to bring my car to Motor Works. I'm always greeted in a friendly way by the Motor Works team of professionals. I know you care about keeping my car running well so it will be a safe vehicle to drive. My 92 year old mom always comments on how smooth my car rides and how well it is maintained. Thanks guys. Have a Great Day. A.ONeill 2/19/08 BEST SERVICE. I WILL ONLY USE MOTOR WORKS! FROM1979 TO 2008. A.Wofsey 2/18/08 I'm very impressed with the service I received. Thank you so much! Best regards, J.Anderson 2/14/08 It was my first visit last week and too soon to have a firm enough opinion to provide a firm reply to some of your questions. If the car continues to run smoothly and I find no additional problems, then I would be able to say you were "worth the cost." Same for the two other questions - but I am more likely to recommend you to a friend. L.Weintraub 2/13/08 Good job, as always!! R.Bosley 2/6/08 YOU GUYS FIX PROBLEMS THAT YOU DON'T EVEN KNOW ARE THERE!! THANKS!!! C.Dresser 2/4/08 As always you guys know how to take care of things for our vehicles to run smoothly! C.Escabi 2/6/08 Always a good experience. It troubled me that the loaner car was not as clean as usual. I stopped to clean the inside of the windshield............it was difficult to see out of it. Small potatoes considering the excellent you do maintaining my vehicles......but, you asked, so I let you know. N.Doran 1/31/08 As always you guys take care of our cars! H.Escabi 1/30/08 Have always had a good experience here. S.Bright 1/29/08 Even though I had an appointment reminder card from my previous visit, my appointment was not in your system. Still, you got me in and serviced on the originally scheduled date and time, so I appreciate that. Thanks. M.Weinshenker 1/24/08 Please continue to ROCK ON. Thank you. M.Cutter 1/23/08 Dear Motor Works, Another unbelievable, funny but true car story. You've all heard about deer running into cars right? When my Honda was brand new, the horse belonging to a friend reared up in the cross ties, backed out of the barn, bypassed his owner's car and landed belly up on the trunk of my brand new car. Needless to say I was less than pleased. The horse was unscathed but my trunk was completely caved in right through the center. The insurance company replaced my trunk, but for some reason no one caught the fact that the frame was bent. As a result water and moisture have always leaked into the trunk and exhaust fills the cabin of the car ever since the accident. Prior to coming to Motor Works various shops had replaced the rubber seal, tightened the trunk latch and various other attempts were made at correcting the problem. I've had the car since it was a baby (1989) and this has always been an annoying problem. I basically brought my car in for an oil change last week but asked Keith if he could have a look at the trunk and make one last valiant effort to enable the trunk to close properly. He's my hero....the trunk now closes very tightly and evenly with the rear fender and the added bonus...no more exhaust enters the cabin. Keith...if you're listening...you're my Honda Hero...thanks for fixing the bane of my existence! Now if I could just find a good Veterinarian...do you guys work on dogs too? Thanks Dave and Keith. A.Benenson 1/16/08 Always a great experience. The only thing better would be free service! N.Sasavage 1/16/08 Mike and Dave did there usual great job of making me feel like a friend rather than a customer. They always have the answers to my many questions and are great to work with......even when I don't bring the donuts. M.Goldsteen 1/16/08 Thank you for the first oil change for my Accord '07! C.Gage 1/10/08 Dave was exceptional! We were sent to Herson's by Honda to have a repeat problem with our power window inspected and possibly covered by Honda. Our treatment by Herson's was outrageous, they said they could not raise the window, would need to order a part, and in the meantime we needed extensive and costly maintenance. I called Motor Works and that very same day Dave had me bring the car in and fixed the window. Motor Works has our trust and our business. R.Murphy 1/10/08 This last visit was (as usual) a great experience! I bought 4 tires for my Civic on-line and had them delivered to Motor-Works. Once the tires were received, I scheduled a time and they were mounted and balanced by Motor-Works Mechanics. Over all this saved me over $120.00 versus buying the same tire from a place like Just Tires or NTB. Special Thank-you's to Dave and Mike for answering my questions and taking care of me. J.Lerner 1/9/08 I think auto maintenance and repair is very expensive, since vehicles are not an investment. That said, I'd rather have service at a business where I feel the staff know me and know my vehicles, where "service" is a priority, and where I can come to ask questions like, "....should I sell this thing now?....what is the best way to sell a used car?.....should I buy a Hybrid?". I have been receiving service from Motor Works since before you serviced only Honda's and Acura's. I'm still with you. That says volumes. N.Doran 1/8/08 I was so appreciative of your flexibility - even though my appointment was at 7 AM, you were able to work me into the afternoon when a last minute appointment popped up. Thanks for always putting the customer first - you guys are the best! N.L.Hutchin 1/7/08 You guys ROCK! (Even if I had to come back a second time because Mr. Becker didn't return the [loaner] car in time in December!) It's always a pleasure to spend a few minutes visiting when I come to pick up my car at the end of the day! L.Laubgross 1/3/08 I have been a client of yours for about 18 years now. You are the BEST! I have never received service that was not excellent. I get treated like family and the work done on my car is always top-notch. I will always buy Hondas so that I can retain your service. L.Zepp 1/3/08 Again, another great experience taking my car to "the shop". How many folks can say that? C.Tetrault 12/12/07 Love you guys! J.Patilla 12/11/07 Dave and Mike went beyond the call of ordinary business service and extended themselves thoroughly. With their moral support, advice and a well written, persuasive letter, the end result was a very satisfactory response form Honda America. Herson's Honda failed fully and was not completely honest in the most basic requirement of them. Thanks for absolutely dependable service and dedication. C.Prunier 12/11/07 I have been coming there for a long time. One of the reasons I bought another Honda was so I could come there for service. Last time my appointment was free because it was my birthday - wonderful! - Thanks! B.Mecham 12/11/07 Greg, high marks on all counts, especially the bill; please consider making this standard practice from now on. B.Kugler 12/5/07 The '93 Accord runs great! Thanks – J.Pope 11/29/07 As always you all do a great job! Thanks again! C.Escabi 11/20/07 Would that every one else I deal with were as good as you. M.Fullenbaum 11/14/07 You know I love you guys... C.Skolnik 11/13/07 I've been a customer with you for many years. I am never disappointed with the level of service I receive. R.Trupp 11/12/07 Just one question: What bulbs did you use to replace my low beams? They are so much brighter than what I had. I would like to purchase a few to keep on hand since one of the lamps routinely burns out because water gets into the mechanism. Thank you for keeping us on the road SAFELY! M.L.Gannon-Miller 11/12/07 Service is very professional and was very quick! See you next time. D.Powell 10/29/07 As always, excellent service. M.Meissner 10/25/07 As always you guys take care of things!! C.Escabi 10/25/07 Loved having the free loaner car!!! J.Owen 10/24/07 Everything was great. Thanks very much. M.Weinshenker 10/24/07 You guys are always great. J.Bochicchio 10/23/07 Although my black cloud followed me again, I think Dave's has successfully chased it away. All is working well now. I'm sure I made Dave's days a little stressful but he came through with flying colors. Thanks for the great service. J.Ziems 10/16/07 I have no references for cost of repairs, but I do have trust in your company. J.Buzy 10/11/07 Message for Dave and Mike: after the first full gas tank, the average fuel economy is up about 2 - 2.5 MPG, after the air intake cleaning, just like you predicted. No more staling, the car drives and feels very well. Thanks again. B.Langer 10/8/07 We enjoy dealing with Dave in the office, and don't feel pressured to do things we don't want to do. E.Magee 10/4/07 Hello! Great shop you guys are running, top notch! Wish you worked on more than Honda brand! Thanks again! -One EXTREMELY satisfied customer K.Dao 10/3/07 My friends ... my Honda Pilot loves you, and I consider you almost part of the family, automotively speaking, of course! N.L.Hutchin 9/27/07 Your team is the best! M.Rahn 9/27/07 You guys are the best! I feel like family when I go to Motor Works. M.Chesnut 9/26/07 Very good experience with your people and services, as usual. I can really feel the improvement in the way my car drives. Thank you B.Langer. 9/26/07 One of the best car repair/maintenance experiences we have had -- thank you! D.Gincherman 9/24/07 Cost? Don't do comparison shopping ... so can't say. H.Mapes 9/20/07 Awesome as usual........... A.ONeill 9/18/07 It was wonderful to be able to use your courtesy car!!!!!!! J.Owen 9/18/07 I appreciated the use of a loaner car and the feedback on future maintenance recommendations. L.Katz 9/18/07 I appreciate the thoroughness and the flexibility. Thanks! P.Nadler 9/13/07 Because I am not "irate," I don't like the name of the software! ;-) Other than that, I LOVE your team! I actually enjoy going to have my car worked on and spending time with the guys! I know they take extra good care of my car because it's a 5-speed and one of them will buy it when I'm ready to retire it! (That will be many, many years from now!) L.Laubgross 9/13/07 Excellent as always. F.Caropreso 9/12/07 Hi Mike No surprises here! I recommend you to every Honda and Acura owner I meet. See you in two months or so. F.Booth 9/12/07 I appreciate the little extra favor of painting my wiper blades and cleaning my dashboard. Thanks Dave. Car is running great. I guess I will have to keep it. N.Sasavage 9/12/07 A pleasant experience, as usual. Very nice loner car. B.Murphy 9/6/07 The worth the cost question I'm not sure of because I have nothing I can compare it to. I feel like they know my car and know its history. I could take my car to numerous places or dealers. I go Motor works simply out of trust... T.Clark 9/4/07 I really appreciate the excellent service at Motor works. I trust you more than I trust my family doctor! Thanks guys! L.Algazi 8/30/07 You guys are too popular. It took me 2 weeks to get an appt for an oil change! Great to be back with you. P.Lobien 8/29/07 Loaner wasn't available so that was disappointing but you did arrange to drive my daughter home which was very nice. We're good. J.Ziems 8/28/07 You all make it easy to get our cars serviced. We would not go any where else for our car even though we live an hour’s drive away. M.Chesnut 8/16/07 Once again, I'm quite pleased with things at Motor-Works. Flexibility and customer service, combined with excellent workmanship give me great confidence. J.Lerner 8/15/07 I don't know why you guys keep sending me these questionnaires. You know I won't go anywhere else to have my car serviced. I know some people dislike taking their car for service, but I don't. I get to see my friends at Motor Works. M.Chesnut 8/13/07 Each time the oil is changed in my vehicle, the price gets higher. I suppose that's the way it will always be since the price of gas/oil is ever changing! J.Hall 8/9/07 Talking with the staff I found they love working there and it shows in your customer service! I lived close enough to get door-to door service which helped quite a bit. My service is always explained and my questions answered. I love my 10 year old Honda Odyssey and know it will be taken good care of for years to come! R.Canali 8/8/07 Thanks much for letting me come in on short notice, dealing with GEICO on the extended warranty, and getting the car fixed the same day! M.Heaney 8/8/07 Great, as always! C.Gregory 7/25/07 Thanks to Mike who waited the extra minutes for me when I was running late at 6PM. J.Levrio 7/25/07 I appreciated being taken directly to and from work. This saved me time and effort. B.Benesch 7/24/07 I had a good experience and appreciated your advice and the ride to the Metro. I also appreciated your replacing my headlight! Thanks again! M.J.Danton 7/24/07 This was another instance of an emergency repair done the same day without a prior appointment. In this case, the cost was very high because the part required was only available as part of an extremely expensive larger assembly. Dave was very apologetic about the cost, exceptionally accommodating in handling the repair, arranged to return the rental car, and even covered the cost of the rental. Once again, superb customer service from start to finish. Thanks, A.Rosenberg 7/24/07 I trust the competence of your team and respect the business model Greg has established. I couldn't think of switching. One thing I didn't receive this last visit was the tag on my windshield informing me when I'm due next. This is generally very useful to me for planning purposes; however I'll always need the email reminder! For some of us you have to hit us twice over the head to get our attention! Thanks very much. Here's hoping you aren't planning on retirement any time soon! B.Galen 7/10/07 Greg -- I arrived for my latest visit (July 9) without an appointment because of a fluid leak. Your staff immediately put my car on the rack, diagnosed the problem, and repaired it while I waited. We've been bringing our cars to Motor Works since 1988, and have always been courteously and professionally treated. Thanks for the great service - we only buy cars that you will maintain for us. Regards, A.Rosenberg 7/9/07 I bought another Honda because I have appreciated your service. I like being able to come early and wait for my car. Thank You. B.Mecham 7/9/07 Thanks for ensuring my 95 Acura Legend was in good shape. See you all soon. Thanks, D. Rockett 7/5/07 Sorry but I'm leaving town for the west coast never to return again, but thanks for the friendly service! T.Polek 7/5/07 I have recommended Motor Works to all my friends who either have, or are thinking of getting Honda products. I bought a new Honda Civic Ex because I did not want to leave Motor Works. Regards L.Solomon 7/5/07 Great service!! R.Cassel 7/5/07 Awesome as usual. I had a time constraint and once again you took care of me by dropping me off and picking me up a few miles away when I was ready to return to get my car. Thanks for your specialized customer service. I felt totally well care for by everyone. And thanks too Mike for getting another floor mount bracket to keep my floor mats in place. I love it now that they both stay where they should. A.ONeill 7/3/07 I am sending you a man named C. Covell. He has an Acura product, and needs your help, badly. I told him to do exactly what you tell him to do. Regards, L.Solomon 6/26/07 I can't thank you enough for accommodating my schedule. I had three appointments that afternoon and YOU are the only one who was on time. Great service, on time - what could please me more?! Thanks! M.L.Gannon-Miller 6/20/07 Your shop is the best! Dave and Mike always treat me with utmost courtesy - they are friendly and responsive. I keep buying Honda's because of your shop. L.Schrader 6/20/07 I'm very glad to have found you -- I feel confident that my car has actually been looked over and is in good running order now. L.Weidenschilling 6/20/07 A terrific job, as usual. M.Heaney 6/20/07 We will be moving back to California in August. So this might be the last time we will be able to take our car to Motor Works. I wanted to thank you again for the excellent service. And I really appreciated the loaner car. It made life a lot easier. M.Kobayashi 6/18/07 We've used Motor Works for several years and have always been happy with the staff and service. We recently purchased a used CRV, and your staff gave us some great advice on buying used cars. We had it checked out by Motor Works. J.Dillon 6/14/07 Loved getting a ride to Rockville instead of having to wait!! J.Owen 6/13/07 I ought to write that you exceeded my expectations but I since have expectations that people can do the job they want to be paid for, you reached the high standard of meeting my expectations. I'll be back. BTW, I have lived in this area for 40 years and until a neighbor mentioned you, I had never heard of you. I wonder if you could have attracted my attention all by yourselves. It isn't going to be easy because I don't watch local TV or listen to the radio. But I do take the Washington Post. B.Dickens 6/12/07 I couldn't be more pleased with the service. Mike and Dave were particularly helpful. Thank you for your help. G.Karp 6/11/07 Everything was great, as usual! M.Gregory 6/7/07 A great experience I have shared with other Honda owners already. We will be coming back soon with our other Honda P.Cuddy 6/6/07 Suggest changing the name of the instant feedback form. I-rate sounds too much like someone that is displeased and upset. My service, however, was fantastic as always! Keep up the great work! J.Lerner 6/6/07 You all were just fantastic in helping me deal with the damage from a deranged groundhog! Thanks so much! N.L.Hutchin 6/6/07 Always great working with Motor Works. I wish all businesses were as dedicated. K.Schrader 6/6/07 I got together with Kerry Roche (a former customer of yours who recommended Motor Works to me 20 years ago). She sends her best to Greg. Thanks for your excellent service! Lisa Laubgross P.S. It was fun to see my old car again! P.P.S. My dash is still doing the "disco" thing and the nav system still gets unsynchronized! L.Laubgross 6/6/07 The staff takes good care of me. I always feel that my vehicle is safe to drive and I appreciate that fact. Thank you," Aunt Del". D.Koval 6/5/07 L.Zepp
J. Hall
Your staff explained
the diagnosis in a manner that was understandable which allowed me to make a
comfortable decision authorizing repairs. Guesswork was eliminated and
replaced with a "peace of mind."
D. Stout
I LOVE you guys, and
you don't even have to give me your beer! ;>)
Response to feedback form 4/30/07
This was my first
experience with Motor Works. I loved it! I have already recommended you to
friends who have Hondas and Acuras. I will use
Motor Works for all of my car needs. Keep up the extremely high level of
service.
G.Blake
I'm absolutely
thrilled with my brand new really old Honda!! It finally runs like it
should...I'd love to drive it back to all those mechanics who rolled their
eyes towards the Heavens telling me I didn't know what I was talking about
when I said it was running rough......They simply advised me to junk it
because it was old and beyond repair. Dave and Keith obviously put a lot of
time into the details of the devil. There were so many major repairs which
needed to occur I forgot to tell them about the minor stuff like my blinding
windshield wiper arms which were in desperate need of recoating. But guess
what? They spotted it and recoated the arms for which I will be very grateful
this summer when the sun finally shines. There were so many other seemingly
small malfunctioning parts which either needed replacing or repair that were
attended to (without my enumerating them) and I really appreciated that! They
obviously went over the car with a fine toothed comb like I had requested. I
know my car very well...I've had it since it was a baby...now it's an old
lady but acting like a teenager again. Even though I spent A-L-O-T of
money.... Hondas are worth it when you can find the right technicians to work
on them. I received excellent customer service from Dave who stayed on top of
coordinating all the details. He kept me apprised of the work in progress.
Your shop is neat, organized and computerized which will hopefully make it
easy to keep track of my servicing calendar in the future. So all in all, I
would have to say that in regards to both customer service and the soundness
of the car...I received excellent customer care and my car told is behaving
like she went to the health spa in
A. Benenson
Dear Dave,
I just wanted to take a moment to thank
you for your assistance with my 1996 Acura Integra. Even 250 miles away,
Motor works, is still providing good customer service … by the way,
your quote for the cost of the clutch work was right on the money. And the
car is now running as beautifully as it did after its last visit to Motor
Works in December.
C.L.Berthoud, DVM
I first heard about this repair shop from the CarTalk webpage. I thought I'd give them a try. I am so glad I did. They are quick, thorough, honest, and explain what needs to be done (or why it doesn't need to be done) clearly and succinctly. They also provide free loaner cars (when available), free transportation to the subway (and pickup from said station when you return to get your car). They've dropped me off at my house, and picked me up there as well. All in all, the best service I had experienced in my nearly 35 years of having cars repaired.
I went to checkout these guys after being fed up with the dealer's constant overselling of unnecessary servicesafter my wife found the good reviews on cartalk.com. Motor Works guys fixed the problem i had with my A/C, and showed me that the struts my dealer recommended replacing were in "perfect shape". They have free loaners as well as pick up and drop off in the local area - very friendly and professional. They treat you like they truly appreciate your business.
In my opinion, if you own an Acura or a Honda, then it doesn't matter where you live, or how far you have to drive to take your car here, they are the one to see. They specialize in Acura/Honda vehicles, are very knowledgeable, and solve those very difficult, hard to diagnose and repair problems that other shops have screwed up, and have given up on, and referred to them. I am one of them, my brake light kept coming on, and another unmentionable supposedly famous and reputable shop in Seabrook MD was unable to "replicate" my problem. Well, I wasn't going back to them. So, Motor Works found out that I just simply needed new brakes, and now my '01 is feeling and running and braking like it was brand new. I'm just really thrilled and happy with these folks. I can't go anywhere else after my experience with them.
Thank you much,
K.&M.Zahra
S.Duckett
C.Harrison
Dear Greg and Staff,
Highest regards,
M.Bantly
C.Tetrault
I
would first like to thank you and your co-workers for allowing me to keep my
1988 Honda Accord on the road for the last 16 years. It’s
first visit was September 19, 1988, barely 2 months after I had purchased the
car.
E.Heumann
I just wanted to send a note to say a “BIG THANK YOU” for
helping…your actions were above and beyond the
call of duty for you. I really appreciate your excellent customer service and
how everyone there is always willing to go the extra mile.”
Thanks
again,
M.Walters
Have nothing but good things to say about Tommy and Motor Works---only wish they were in Chicago for my daughter's Honda.
I received great service from Motorworks. The service personnel were extremely respectful, knowledgeable and helpful. My repairs were done promptly and they graciously provided me with a loaner car. I highly recommend them.
--reviewer #61019, 2004 Car Talk Website: http://cartalk.com/ct/mechx/shop.jsp?id=22972
Well run, extremely honest shop
“My car is six
years old and approaching 100,000 miles. I am confident enough in Motor
Works’ ability to continue to keep it in perfect running order that
I’m going for the second 100,000 miles.”
M.Riley - Response
to AAA Questionnaire December 2003
K.Schrader - Response
to AAA Questionnaire December 2003
L.Tepper - Response to AAA Questionnaire December 2003
E.Chucker - Response
to AAA Questionnaire December 2003
K.Schaff - Response to AAA Questionnaire December 2003
M.Rein - Response
to AAA Questionnaire December 2003
H.Protschka - Response to AAA Questionnaire December 2003
R.Caropreso - Response to AAA Questionnaire December 2003
C.Benesch Response to AAA Questionnaire December 2003
A.Wofsey - Response to AAA Questionnaire December 2003
P.Schaeffer - Response
to AAA Questionnaire December 2003
R.Wright - Response
to AAA Questionnaire December 2003
P.Ameling - Response to AAA Questionnaire December 2003
C.Tetrault - Response to AAA Questionnaire December 2003
A.E. Polcari - Response to AAA Questionnaire December 2003
A.Boltax - Response to AAA Questionnaire December 2003
L.Spillane Response
to AAA Questionnaire
December 2003
N.Taber - Response
to AAA Questionnaire December 2003
B.Williams - Response
to AAA Questionnaire December 2003
S.Trolier - Response to AAA Questionnaire December 2003
E.Stolovy - Response to AAA Questionnaire December 2003
W.Burns - Response
to AAA Questionnaire December 2003
F.Birnbaum - Response to AAA Questionnaire December 2003
E.Tiemann - Response to AAA Questionnaire December 2003
R.Sheridan - Response
to AAA Questionnaire December 2003
E.Ross - Response to AAA Questionnaire December 2003
M.Revesz - Response to AAA Questionnaire December 2003
E.Weissler - Response to AAA Questionnaire December 2003
P.Boyland - Response to AAA Questionnaire December 2003
A.Williams - Response
to AAA Questionnaire December 2003
B.Burkhardt - Response to AAA Questionnaire December 2003
J.Simeon - Response
to AAA Questionnaire December 2003
E.Cockrell - Response
to AAA Questionnaire December 2003
R.Shuping - Response to AAA Questionnaire December 2003
Dr. S.Ross - Response
to AAA Questionnaire December 2003
C.Rohde - Response
to AAA Questionnaire December 2003
C.Bloom - Response
to AAA Questionnaire December 2003
N.Dean – 11/24/03 - Response to AAA Questionnaire December 2003
K.Smith - Response
to AAA Questionnaire December 2003
Y.Rosenberg - Response to AAA Questionnaire December 2003
M.Ward - Response
to AAA Questionnaire December 2003
D. Alden - Response
to AAA Questionnaire December 2003
Mrs. E. Achstetter - Response to AAA Questionnaire December 2003
“This is absolutely the best Auto
repair service organization I have ever experienced. Since Motor Works
services only Honda & Acura I will only purchase those brands in order to
continue having my car service by Motor Works.”
T.Revesz - Response to AAA Questionnaire December 2003
J.Whalen - Response
to AAA Questionnaire December 2003
Motor Works, Thanks for bailing me out again on
short notice. You guys are the BEST. I appreciate your excellent work and
good humor. Thanks, P.
Boyland received July 3, 2003
Try Motor Works once and you will never go back to a dealer for service. They are up front, knowledgeable, capable, and courteous. I may be paying just a bit more than I would elsewhere, but I always feel like I am getting my money's worth. Dear Greg,
I wanted to let you know that I have moved out of the DC area, so I
won’t be brining my Integra back to Motor Works. Thanks for the years of
good service, though. Wanted to save you any future postage for the postcard
reminders. J.Lorber
Received by email 11/19/02 "…Greg…I just wanted to call and
tell you just how great your guys are…they took such good care of
me…"
T.Dorgan excerpt from phone call received
September 26, 2002 at 4:40 pm -----Original
Message----- Thanks for
your letter Greg. Motor Works service is the BEST! The reason we have
not returned for service is that we (and the car) currently reside
overseas. Maybe you can program our file so that a reminder for service
can be sent out about two years from now (that's when we expect to
return). I'm sure you'll still be around (maybe the $5 off offer will
be too!).
M.Meisner
Hi Greg-
Thanks again,
R.Filler
After
the eleven years of assiduous care they provided for my Civic wagon, Motor
Works' people are one of the chief reasons why I bought another Honda. In
fact, when a co-worker bought the Civic wagon in question, they had wisely
set aside $300 for repairs they thought they would need to pass state
registration requirements. Thanks to the care Motor Works provided, they
incurred $0 in additional costs. On a recent repair, they allowed me to go on
the shop floor and to examine with them the vehicle on the lift. In doing so,
they pointed out several areas of potential concern and permitted me to watch
them make some of the repairs. How many other mechanics would allow that kind
of scrutiny?
reviewer
#35310, March 2002 http://cartalk.com/ct/mechx/shop.jsp?id=1600
I thought your listeners and their website were
too good to be true! Unbelievably, they are unbelievable! Who ever heard of a
carshop that takes care of their employees with a
four day workweek for everyone? Their shop looks like Neiman Marcus. They look
you in the eye, they made my life easier, and they were awesome! AND a loaner
when scheduled in advance, gratis!!! Too amazing. They win my business for
sure!
reviewer #34251, January 2002
I was floored by your kind and competent service- and am grateful to cartalk
S.Neuberger Received by email January 30, 2002 "I recommend Motor
Works, Inc. in
*Reader
recommended*http://www.hondabeat.com/recommended/motorworks.cfm
Sincerely, B. Nesta
Dear Greg, I wanted to take a
minute and thank you for the generous donation of my new door handle.
I have always
trusted Motor Works to take good care of my Honda. I have experienced nothing
but good service and professionalism from your staff.
Again, I wanted to
thank you for the new door handles.
Sincerely, A.E.Strong
Hello,
D.Edelstein
Hi Chris!
S.Britton
I have known Greg Skolnik for all the time he
has owned and operated Motor Works. Greg is a superb diagnostician, has
always done the job right the first time for me, and has never failed to make
me comfortable with the process of repairing my vehicles. In addition, I have
watched Greg talk to many customers and he absolutely makes them all feel at
ease about working on their cars. Although they specialize in Hondas, Greg
has worked on a
reviewer #23718, July 2000
My mother, Susan McCall, shared with me the very nice letter you wrote
to her following the death of my father.
Sincerely,
P.McCall Olson July 2000
L.Salazar
…Congratulations and keep up the good work;
you have demonstrated to me that you master the most valuable business skills
attainable. Honesty and true concern. Too bad I don't sign your pay increase
documents.
Sincerely,
NEVILLE
D.Bollinger
Dear
Mr. Skolnik,
M.C.
12/99 by card
Thanks for helping me resolve the annoying
mid pipe buzz on my Honda Accord. Honda's customer service reimbursed me, as
promised, for the cost of the kit you installed to eliminate the noise. The
car is running great, and finally it sounds like it too!
M.N. 11/29/99 by e-mail
Text of a letter that this client sent to his neighbors Dear Neighbor,
I have been driving
since 1951. I bought my first car, a Chevy Bel Air
in 1954. At my fist service, a few days after purchase, I learned about the
dread of incompetent, careless auto mechanics. Upon leaving the dealer's
premises and after driving 5 miles, the red "idiot" light (oil
pressure) came on. I check out my driver's manual and called the dealer after
checking my oil and finding no oil. The dealer came himself within 5 minutes.
Someone had drained the "break-in-oil" and not refilled the pan!
I have been going to
Motor Works ever since. I have had only driving pleasure and dependable,
superlative, friendly service with truly free loaners (with timely
notice before my appointment), senior citizen discount, timely service
reminder notice of service due and a man who has been using a computer since
1980 or so when I bought my first Honda Accord, which lasted until 1992. My
present Honda Accord Wagon is now 9 years old, with 118,000+ miles and ready
to give me another 200,000 or so miles of carefree driving. Between me and my
3 sons, we have collectively owned 7 Hondas since 1980, all running
flawlessly until replaced, none for mechanical reasons. I get the pleasure of
recommending Motor Works and its irreproachable, unmatched, ASE-trained,
tested and certified mechanics.
Sincerely yours,
B. Scharf
Dear Greg. Thanks for the reminder but we've moved to Bill R.
Dear Mr. Skolnik, Thanks very much for the time you spent with me this afternoon going
through issues relating to my car (the '85 Accord). Most often, I have found,
trying to get even a word of comment from establishments who do work on your
car is like pulling teeth. I am also very grateful for the small touches you
included in the check-up: not only for the idle adjustment, but also for the
effort you evidently put in at clearing away some of the junk obstructing my
blower and air vent passages. My A/C now functions tolerably well. Thanks also for your frank recommendation about my car's potential
future. In light of what we discussed, I believe the best course may be to
begin a search for a replacement. Thanks again for your help and time. Cordially, M.Wenisch
Greg: I would like to thank you
for the considerations you have given me over the past several weeks. Your
team at Motor Works has been repairing and maintaining my Hondas and Acuras for a few years now, and I was always satisfied.
Your diagnostic acumen is superb, and the services my autos received was always excellent. But the personal touch
and considerations beyond the usual is truly appreciated. Recently, when my
radiator blew on my way to my clinic, I thought I was going to have to cancel
my day. But your crew was able to secure a loaner, and get me on my way with
minimal delay. By 5 p.m. the car was repaired, and I was on my way. You have my heartfelt
appreciation and highest regard. Respectfully yours, S.M. Ross, DPM
Dear Mr. Skolnik,
Thank you very much for your recent
donation of a gift certificate in the amount of $100 for repairs and services
in celebration of our first year anniversary. For year now, OASIS, a nation
education program for people 55 years and older, has provided quality
programs in the arts, humanities, and wellness in Lakeforest
Mall in Your donation helped in making our
anniversary very special and a huge success. We thank you once again for your
donation and look forward to your continued support. Sincerely, M.N.Drozdowicz,
Director, OASIS
Dear Greg and All, I've never struggled
more when answering a questionnaire! How can you improve on something that
already exceeds expectations in so many ways!! The ideas and
suggestions you've presented here all have merit. But I also feel you all
deserve a life away from work, so I'm hesitant to suggest Saturday hours,
educational seminars, etc. Would I like you to service other makes of cars?
Perhaps, but I know I can only buy a Honda if I want to keep you. So, for me,
the choice is made. (Plus it sure helps limit my car shopping trips!) You've always
gone a step beyond "normal" customer service. Anything you add
would only be icing on the cake. Where items are extremely important to me
you're already doing those things. Simple as that! Anyway, I've tried to
answer this questionnaire pretending you're not already wonderful. That's
hard! As for the free oil and filter changing for responding to the survey,
how about keeping that $$$ for yourself. It is truly my pleasure to respond.
Realizing the level of customer service you already provide and how, even
then, you wish to improve is an unexpected surprise and a true rarity in
today's world Honda could not hope for
a better representative or ambassador than Motor Works! In fact, my parents just
bought a new Odyssey this past weekend, based on the type of service and
attention I've received with my Accord over the years. My best to all of you
there. I look forward to seeing you soon for my next service call. (Now
seriously, how many people can say that about car maintenance??!) Thanks for caring, A. Dumais
Thank you, R. Wismer
When my
10 1/2 year old Civic developed serious transmission troubles, I decided that
replacing it was the best idea. Although I hated to leave Gregg + Motor Works
after many years of reliable + friendly service, I seriously considered a A. Janney
Dear Mr. Skolnik, Thank you very much for
your diagnosis and resolution to my problem. I really do appreciate your time
and effort. I still think they are great cars and will not hesitate to
purchase another one. Your courteous effort is another justification as to
why Honda is amongst the top in sales. Thank you once again, Sincerely, J. Chin
--reviewer #10376, 1997 Car Talk Website: http://cartalk.com/ct/mechx/shop.jsp?id=1600 Our family has been using this garage for 15+ years (back when they did VW's, and now for my Honda). Always honest, always explain things so I can understand, and never push for repairs that aren't necessary. I've never felt that they've taken advantage of me because I'm female. They have been very honest and thorough. Do it right the first time. It's a rare shop that will do proper diagnostic procedures and tell you if it ain't broke don't fix it. Highly recommended. Labor rate is high end of market but still worth it IMO. ps they are Honda/Acura shop. Dear Greg: Thanks very much for
sending the reminder about the minor service due on our Accord Wagon. I know
that We love it here. Today its in the high 70's, there is no noise, the view of the
surrounding mountains is beautiful and we enjoy all the birds and other
wildlife. We even have quail at our bird feeder! My so called "hobby
house" is now under construction and I hope it will be finished by
sometime in January. In the meantime, Nancy and I are taking it easy and enjoying
the good life. If you and your family
are every down our way, please stop by! Cheers, A.Menke
I just found out that I will be leaving this area
for a new job in Thanks for taking care of our cars for the past
10 years and I will truly miss our friendship. Sincerely, M.Bernstein
Dear
Greg: My
sincere thanks to you and all who worked on my Honda. The car drives like
new. Please
be assured that you will be seeing my car again in the very near future. W.Best
I
really appreciate you being on the other end of the phone when I need you,
also thanks so much for the oil change.
Fondly,
CL
Dear Greg and Staff:
Greetings! I recently received a letter from you, and wanted to let
you know that I have relocated to
I truly miss not having to worry about where to bring my car for
service. You and your staff were always professional and courteous. I
thank you for your many years of service.
Sincerely,
G. Watson
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