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Testimonials - Thanks to
all of you. These and more are on display. See the Testimonial book in our
lounge. – Greg I have had the
pleasure of using your services for close to 20 years now. I have NEVER been
disappointed. People ask me why I don't look at other types of vehicles when
I'm ready to buy. My answer is always the same -- Motor Works - I do not want
to lose them. They sell more Hondas than the Honda dealers do. I will
continue to buy Hondas as long as Motor Works is in business. What a great
combination- great car, great service. L.Zepp Response to feedback form 6/7/07 The one thing I really
like about your establishment is that you follow-up with your customers and keep them informed about issues/updates. This is a great service, I am not sure about the cost simply because I
don't know the average cost associated with this type of service. Thank you, J. Hall Response to feedback form 6/6/07 Your staff explained
the diagnosis in a manner that was understandable which allowed me to make a
comfortable decision authorizing repairs. Guesswork was eliminated and
replaced with a "peace of mind." Thanks, D. Stout
Response to feedback form 5/25/07 I LOVE you guys, and
you don't even have to give me your beer! ;>) Response to feedback form 4/30/07 This was my first
experience with Motor Works. I loved it! I have already recommended you to
friends who have Hondas and Acuras. I will use
Motor Works for all of my car needs. Keep up the extremely high level of
service. G.Blake Response to feedback form 4/24/07 I'm absolutely
thrilled with my brand new really old Honda!! It finally runs like it
should...I'd love to drive it back to all those mechanics who rolled their
eyes towards the Heavens telling me I didn't know what I was talking about
when I said it was running rough......They simply advised me to junk it
because it was old and beyond repair. Dave and Keith obviously put a lot of
time into the details of the devil. There were so many major repairs which
needed to occur I forgot to tell them about the minor stuff like my blinding
windshield wiper arms which were in desperate need of recoating. But guess
what? They spotted it and recoated the arms for which I will be very grateful
this summer when the sun finally shines. There were so many other seemingly
small malfunctioning parts which either needed replacing or repair that were
attended to (without my enumerating them) and I really appreciated that! They
obviously went over the car with a fine toothed comb like I had requested. I
know my car very well...I've had it since it was a baby...now it's an old
lady but acting like a teenager again. Even though I spent A-L-O-T of
money.... Hondas are worth it when you can find the right technicians to work
on them. I received excellent customer service from Dave who stayed on top of
coordinating all the details. He kept me apprised of the work in progress.
Your shop is neat, organized and computerized which will hopefully make it
easy to keep track of my servicing calendar in the future. So all in all, I
would have to say that in regards to both customer service and the soundness
of the car...I received excellent customer care and my car told is behaving
like she went to the health spa in Sincerely, A. Benenson
Response to feedback form 4/9/07 Dear Dave, I just wanted to take a moment to thank
you for your assistance with my 1996 Acura Integra. Even 250 miles away,
Motor works, is still providing good customer service … by the way,
your quote for the cost of the clutch work was right on the money. And the
car is now running as beautifully as it did after its last visit to Motor
Works in December. Thanks again. Sincerely, Cheryl L .
Berthoud, DVM
Received
in mail 3/28/07 Dear Greg, Dave & Mike, Kathy and I simply wanted to thank you
for repairing our vehicle tire on Thursday past. As we joked about, the tire
demon put the stinky on one of my brand new Motor Works tires –
regardless, you guys, demonstrating your typical good nature & commitment
to customers, not only fixed it, but fixed it twice, w/both a patch
& plug & for FREE! You are all scholars and gentlemen. Thank you much, Kathy & Michael Zahra Received in mail
6/9/05 Thanks for going out of
your way! May God bless you. Serena Duckett Received card in mail Good
Morning!! Thank you for the update. I have recently moved to the state of Christine
Harrison
Received by email –
Feb 24, 2005 Dear Greg and Staff, “I’m writing to express my great appreciation for your
outstanding customer service… The old adage ‘Actions speak louder
than words’ is very true when it comes to Motor Works’ customer
service. You have a devoted customer and one who sings your praises to others
and without hesitation recommends your services to others. Thank you for providing a reliable, trustworthy and effective car
maintenance and repair service!” Highest regards, Morgan Bantly Received August 12, 2004 by email “…P.S. You have no idea how much of a
difference you all make in my life. Knowing that I have found a place where I
can trust the people AND get superior service for my car is a huge weight off
my shoulders. I’ll be buying Honda’s for the rest of my life,
just so I don’t lose you all! Thanks again!”
Christine Tetrault Received with service appointment request on
April 14th, 2004 “Dear Greg, I
would first like to thank you and your co-workers for allowing me to keep my
1988 Honda Accord on the road for the last 16 years. It’s
first visit was September 19, 1988, barely 2 months after I had purchased the
car. You
have always been decent and honest in the repairs that the car
needed…”
Elise Heumann Received April 19, 2004 “Dear Greg, I just wanted to send a note to say a “BIG THANK YOU” for
helping…your actions were above and beyond the
call of duty for you. I really appreciate your excellent customer service and
how everyone there is always willing to go the extra mile.” Thanks
again,
M. Walters Received June 8, 2004 “My car is six
years old and approaching 100,000 miles. I am confident enough in Motor
Works’ ability to continue to keep it in perfect running order that
I’m going for the second 100,000 miles.” Mary Riley - Response
to AAA Questionnaire December 2003 “The
Motor Works team are all professionals, well-trained
and courteous. I trust my cars there tremendously. If all services I received
were run like this, I would [be] a most relaxed individual.” Kirsten Schrader - Response
to AAA Questionnaire December 2003 “Good honest mechanics are hard to find! I drive 30 miles every
3 months to have them look at my car. I could find places a lot closer to
home, but with Motor Works I know that they will not rip me off.” Larry Tepper - Response to AAA Questionnaire December 2003 “They are fantastic” Eleanor Chucker - Response
to AAA Questionnaire December 2003 “Car
is always ready when promised and I have never had to return car for
rework.” Kevin Schaff - Response to AAA Questionnaire December 2003 “The best repair shop I have ever
had business with. Very professional, accommodating and friendly.” Melvin Rein - Response
to AAA Questionnaire December 2003
“I would use Motor Works service as
long as I drive Honda cars (over 17 years now)” Hans Protschka - Response to AAA Questionnaire December 2003 “The Best. I only
use Motor Works and will not buy any other car except Honda so as to not have
to change mechanics” Robin Caropreso - Response to AAA Questionnaire December 2003 “This is the best place I have
dealt with since I got my first car in 1953. Got their name from Washington
Consumers’ Checkbook where they are top rated.” Charles Benesch - Response to AAA Questionnaire December 2003 “I only buy Honda
cars because of Motor Works. I would not go to any other shop!! Overall the
best!” Avrom Wofsey - Response to AAA Questionnaire December 2003 “I have found Motor Works to be
excellent.” Pam Schaeffer - Response
to AAA Questionnaire December 2003 “I would not
hesitate to recommend Motor Works to any Acura owners. Better than dealer
service” Robert Wright - Response
to AAA Questionnaire December 2003 “They do quality
work, and are very thorough. Waiting room & rest room are exceptionally
attractive. It is also possible to obtain a loaner car with scheduled work
(far enough ahead). We have 2 cars regularly serviced (Honda’s)” Pat Ameling - Response to AAA Questionnaire December 2003 “I cannot say enough good things
about Motor Works. They are skilled mechanics & have excellent customer
care. I’ll continue to buy Hondas/Acuras so I
can have trustworthy repair folks on whose work I can rely. They have all the
best of a neighborhood garage plus technical automotive excellence.” Christine Tetrault - Response to AAA Questionnaire December 2003 “Motor Works made my last Honda
last 15 years with 150+ thousand miles. I am within walking distance of a
Honda clinic but I still drive the 7 or so miles to Motor Works with my new
Honda. I have referred 2 other Honda owners. Without any reservation, I
endorse Motor Works.” A.E. Polcari - Response to AAA Questionnaire December 2003 “Prices are not
low, but quality of service & people warrants paying a bit more. They
know their stuff.” Andrew Boltax - Response to AAA Questionnaire December 2003 “Excellent Facility! I fully
trust them with maintenance, repairs and advice. Took my 3yr. old grandson
for a visit. They treated him like royalty! They give retirees 10% discount
– really helps! And a loaner car! Very personable – always
remember me. I’m not a number. Top quality in all ways! I can always
call Tommy [with] any question.” Laura Spillane Response
to AAA Questionnaire
December 2003 “I highly recommend
this shop to all Honda & Acura owners. The slightly higher charges are
worth every penny for the quality of work and the excellent treatment from
the staff.” Norma Taber - Response
to AAA Questionnaire December 2003 “They are one of the reasons that
I buy Honda!” Becky Williams - Response
to AAA Questionnaire December 2003 “I cannot recommend this
establishment highly enough. I have promoted it to all of my friends with
Hondas. The service has been exceptional & the service people set the
standard for honest, friendly, reliable service.” Steve Trolier - Response to AAA Questionnaire December 2003 “I have been very satisfied with Motor Works and recommend them
highly for the quality of work, efficiency, accommodation and
courtesy.” Estelle Stolovy - Response to AAA Questionnaire December 2003 “good work, good service” Walter Burns - Response
to AAA Questionnaire December 2003 “They specialize in Honda cars and have kept my 1995 Acura in
good repair. They are very nice to deal with” Frances Birnbaum - Response to AAA Questionnaire December 2003 “Superior workmanship & customer
relations” Eileen Tiemann - Response to AAA Questionnaire December 2003 “Very Professional” Robert Sheridan - Response
to AAA Questionnaire December 2003 “Outstanding
establishment. I will continue to be a devoted customer – my entire
family uses Motor Works (3 cars)” Elyse Ross - Response to AAA Questionnaire December 2003 “Motor Works is a fabulous auto service
business. I recommend them to all my friends and wouldn’t hesitate for
one minute to recommend them to AAA!” Michelle Revesz - Response to AAA Questionnaire December 2003 “I know nothing about cars and feel
very good about these people working on my car and feel safe using the car
with them doing the maintenance.” Eleanor Weissler - Response to AAA Questionnaire December 2003 “THE BEST AUTO
REPAIR FACILITY I HAVE EVER DEALT WITH” Patrick Boyland - Response to AAA Questionnaire December 2003 “The service at
Motor Works is consistently good. I will not take my car anywhere
else.” Annette Williams - Response
to AAA Questionnaire December 2003 “I trust Motor Works with my car much more
than I trust my body to a doctor. i.e.
totally!” Beth Burkhardt - Response to AAA Questionnaire December 2003 “Excellent small business that provides honest work. Nice
people to deal with.” John Simeon - Response
to AAA Questionnaire December 2003 “Staff is friendly, smart and
flexible, working beyond job parameters to offer advice and solutions for
even the most routine issues. They engender a sense of trust, and the value
of that is inestimable” Eddie Cockrell - Response
to AAA Questionnaire December 2003 “Excellent garage. Very knowledgeable & honest.
I highly recommend them to Honda owners.” Ralph Shuping - Response to AAA Questionnaire December 2003 “Greg and the team at Motor Works are amazingly efficient &
professional. If our government was run as well as Motor Works, we would be
living in Nirvana!” Dr. Stephen Ross - Response
to AAA Questionnaire December 2003 “Great work + customer service. I would
definitely use this shop again if I still had my Honda! (or if they begin to
service other makes – models)” Christine Rohde - Response
to AAA Questionnaire December 2003 “An excellent facility. I’ll
never own anything than a Honda because I trust them completely!” Carol Stern - Response
to AAA Questionnaire December 2003 “Motor Works, Inc. does exceptional service
work and always takes excellent care of my vehicle. I recommend them to all
my friends.” Carol Lee Bloom - Response
to AAA Questionnaire December 2003 “My husband and I have always been pleased
with Motor Works, and have recommended them to our friends and neighbors.
They are professional, courteous, honest, “true to their word”,
and good people with whom to entrust maintenance and repairs of your vehicle.
Without hesitation, I recommend them!” Nance Lovell Dean – 11/24/03 - Response to AAA Questionnaire December 2003 “Very impressive shop – expensive but worth it! Provides
loaner car and/r transportation to/from residence or metro subway station;
only inconvenience (minor) – open only 4 days per week.” Kathleen Smith - Response
to AAA Questionnaire December 2003 “I have been very satisfied with the service
at Motor Works. I bought a second Honda so I could continue with Greg and his
staff” Yola Rosenberg - Response to AAA Questionnaire December 2003 “Sorry I took so long to respond – away
at college. Motor Works did a good job, will take my Honda back to Motor
Works for repairs” Matthew Ward - Response
to AAA Questionnaire December 2003 “Although there
are Honda repair stations closer to my home, I have chosen to drive over 40
miles to have my car serviced by Greg & his folks at Motor Works. They
are courteous, nice, obliging. They will fall over backwards to help you in
any way possible. And did I mention, they know & only service Honda and
Acura – Fantastic jobs that they warranty!” Doug Alden - Response
to AAA Questionnaire December 2003 “A pleasure to
deal with and confidence in their work” Mrs. Estelle Achstetter - Response to AAA Questionnaire December 2003 “This is absolutely the best Auto
repair service organization I have ever experienced. Since Motor Works
services only Honda & Acura I will only purchase those brands in order to
continue having my car service by Motor Works.” Tom Revesz - Response to AAA Questionnaire December 2003 “This group is extremely
professional, courteous and knowledgeable. They kept my 1986 Honda in tip-top
shape for 16 years, until I bought a new Honda [that I] now take to
them!” Judith Whalen - Response
to AAA Questionnaire December 2003 Motor Works, Thanks for bailing me out again on short notice. You guys are the BEST. I appreciate your excellent work and good humor.
Thanks, P. Boyland received July 3, 2003 Dear Greg, I wanted to let you know that I have moved out of the DC area, so I
won’t be brining my Integra back to Motor Works. Thanks for the years of
good service, though. Wanted to save you any future postage for the postcard
reminders.
Jason Lorber Received by email 11/19/02 "…Greg…I just wanted to call and
tell you just how great your guys are…they took such good care of
me…" T.Dorgan Excerpt from phone call received September 26, 2002 at 4:40 pmMs. Schmidt,
Thanks for your response. I have changed your file so that you
should receive a reminder in May of 2004 and I'll still honor the five bucks off! In the meantime, if you have any questions or concerns about your Accord, please contact us either by e-mail (greg@motor-works.com), fax (301-309-1808) or phone (301-424-2800) See you then,
Greg
ps. See you when you
return from -----Original
Message----- Thanks for
your letter Greg. Motor Works service is the BEST! The reason we have
not returned for service is that we (and the car) currently reside
overseas. Maybe you can program our file so that a reminder for service
can be sent out about two years from now (that's when we expect to
return). I'm sure you'll still be around (maybe the $5 off offer will
be too!). 4/29/02 Thank all of you at Motorworks for taking
such good care of me and my car. M.Meisner Hi Greg- I just wanted to let you know that I've sold
my '96 Acura Integra. Thanks for all the years of taking care of my Honda and
my Acura Integra! I really trust and appreciate the honesty and reliability
that I experienced at Motor Works. Unfortunately, since my dad has moved away,
no one in our family owns a Honda or an Acura anymore! You can be sure if we
do buy one in the future, we'll come back to Motor Works for our service. Thanks again, R.Filler Email received April 11,
2002 After
the eleven years of assiduous care they provided for my Civic wagon, Motor
Works' people are one of the chief reasons why I bought another Honda. In
fact, when a co-worker bought the Civic wagon in question, they had wisely
set aside $300 for repairs they thought they would need to pass state
registration requirements. Thanks to the care Motor Works provided, they
incurred $0 in additional costs. On a recent repair, they allowed me to go on
the shop floor and to examine with them the vehicle on the lift. In doing so,
they pointed out several areas of potential concern and permitted me to watch
them make some of the repairs. How many other mechanics would allow that kind
of scrutiny? reviewer
#35310, March 2002 http://cartalk.cars.com/Tools/mech2/ask-crit.pl
I thought your listeners and their website were
too good to be true! Unbelievably, they are unbelievable! Who ever heard of a
carshop that takes care of their employees with a
four day workweek for everyone? Their shop looks like Neiman Marcus. They look
you in the eye, they made my life easier, and they were awesome! AND a loaner
when scheduled in advance, gratis!!! Too amazing. They win my business for
sure! reviewer #34251, January 2002 http://cartalk.cars.com/Tools/mech2/ask-crit.pl
I
was floored by your kind and competent service- and am grateful to cartalk for leading me your way. I
have placed my review in their file for other seekers who are lucky enough to
find you. You have my business for as long as my Honda and I are buddies-
thanks to you and your associates! S.
Neuberger Received by email January 30, 2002
http://www.hondabeat.com/recommended/motorworks.cfm
______________________________________________________________________________________________________ To Whom it may Concern: Sincerely, 5/30/02
by email _________________________________________________________________________________________________________________________ "I
took my 92 Acura Legend to Motor Works with a vibration problem that 2
dealers and 3 other independent Honda/Acura shops could not diagnose or
repair. Motor Works found the problem right off ( a
broken rear transmission mount). It is interesting to note that I had asked
the previous shops to check the mounts as it is a known problem with these
cars and was told they were OK. To me the most important thing for my car is
"fixed right the first time". Motor Works gets my vote and
business." Car Talk Website: http://cartalk.cars.com/Tools/mechanics-browse.pl
"They have
been very honest and thorough. Do it right the first time. It's a rare shop
that will do proper diagnostic procedures and tell you if it ain't broke don't fix it. Highly recommended. Labor rate
is high end of market but still worth it IMO. ps they are Honda/Acura shop." Car Talk Website: http://cartalk.cars.com/Tools/mechanics-browse.pl
"Our
family has been using this garage for 15+ years (back when they did VW's, and now for my Honda). Always honest, always
explain things so I can understand, and never push for repairs that aren't
necessary. I've never felt that they've taken advantage of me because I'm
female" Car Talk Website: http://cartalk.cars.com/Tools/mechanics-browse.pl
_________________________________________________________________________________ "I could not say enough about Greg's competence, especially as a diagnostician as well as an extremely fair businessman. Motor Works takes all the fear out of auto repair. I have known Greg a long time and have always had a great experience at Motor Works." Car Talk Website: http://cartalk.cars.com/Tools/mechanics-browse.pl Dear Greg,
1-30-01 I wanted to take a
minute and thank you for the generous donation of my new door handle. I have always
trusted Motor Works to take good care of my Honda. I have experienced nothing
but good service and professionalism from your staff. Again, I wanted to
thank you for the new door handles.
Sincerely,
A.E.Strong Honda owner He |
